Primary Responsibilities:

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs Implement, troubleshoot, and maintain IT systems in alignment with operational and mission requirements
Configure and maintain operating systems and network components, implementing enhancements to improve reliability and performance
Support escalation processes and provide timely status updates to stakeholders and leadership
Support hardware dispatch and remain engaged through full lifecycle resolution of system issues

Required:

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
An Active Security Clearance with Polygraph.
Well-versed in installing various software applications and Microsoft Windows
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 10 and 11
Familiar with Active Directory security and policies
Excellent analytical and problem-solving skills
Must be able to lift up to 50 pounds. The usual and customary methods of performing the job's functions require the following physical demands: Significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
Must have a valid driver's license and an acceptable driving record.
Must possess certifications to demonstrate CWIP compliance (A+, Net+ or Sec+)What's in It for You?

Flexible work environmentA team mentality - work with friendly, like-minded professionalsWork with innovative, cutting edge technologiesEnjoy extremely competitive compensation and benefitsA work-life balance you can count onOpportunities to grow and advance your career on our dimeThe Benefits You Get with FreedomAmazing benefits including matching 401k, fully paid medical, and moreGenerous paid time off - including paid site closure daysCompetitive salary offeringsPaid training and tuition reimbursementReferral bonusesFully paid life and disabilityAnnual logo wear allowanceCompany sponsored events (game nights, holiday party, summer party, happy hours)Interested in learning more about Freedom and our culture? Contact us today! We're constantly hosting hiring events in our office and elsew, to help you get a sense of what life is like at Freedom before joining the team.

As an Equal Opportunity Employer, we do not discriminate on the basis of race, color, religion, sex, age, marital status, disability or veteran status

Applicant Federal & E-Verify PostingsVEVRAA Federal ContractorAccessibility:

If you need an accommodation as part of the employment process, please contact Human Resources at

Phone:

410-290-9035

Email:

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