Job Overview:

Digital Network Group (DNG) is a mission driven for-profit organization, based in the Washington, DC area. The firm is preparing for significant growth and seeking IT apprentices to work on important IT projects. Background & Program Description An IT Equipment Refresh Technician is responsible for managing the lifecycle of end-user hardware, specifically replacing outdated laptops, desktops, and peripherals with new equipment. This role involves imaging new devices, migrating user data, and providing on-site support to ensure a seamless transition for employees. Duties and Responsibilities 1.

Deployment and Installation:

Unpack, configure, and install new desktop computers, laptops, monitors, and peripherals. 2.

Data Migration:

Transfer user profiles, files, and data from old equipment to new devices. 3.

Imaging and Software Configuration:

Image devices with authorized software, drivers, and security patches. 4.

Asset Management:

Update asset management systems (CMDB) to reflect new equipment, serial numbers, and ownership. 5.

Decommissioning:

Properly remove, wipe, and prepare old, obsolete equipment for disposal or recycling. 6.

User Support:

Provide deskside support to users, ensuring all peripheral equipment (printers, scanners, VOIP phones) is functional post-refresh. 7.

Scheduling:

Coordinate with users and departments to schedule, plan, and execute refresh appointments.

Requirements:

1.

Experience:

1-3 years of experience in IT support, helpdesk, or technical refresh roles. 2.

Technical Knowledge:

Proficiency with Windows 10/11 enterprise environments, imaging software (e.g., SCCM, Jamf), and Microsoft 365 applications. 3.

Troubleshooting:

Strong diagnostic skills for hardware and software issues. 4.

Physical Ability:

Ability to lift up to 50 lbs and perform tasks requiring crawling under desks for cable management. 5.

Certification:

CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications are a plus. Equal Opportunity Employer We are an Equal Opportunity Employer committed to fostering an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected under applicable federal, state, or local law.

Pay:

$17.00 - $21.00 per hour Application Question(s): Kindly provide your active email address (Answer required) How many years of experience in IT support, helpdesk, desktop support, or IT equipment refresh/deployment? (Answer required to move forward) Are you able to lift up to 50 lbs and perform physical tasks such as crawling under desks? (Answer required to move forward) What are your hourly salary expectations? (Answer required to move forward)

Experience:

IT support: 3 years (Required) hardware/software troubleshooting: 2 years (Required) Ability to

Commute:

Crownsville, MD 21032 (Required)

Work Location:

In person