Job ID:

5848930\n

Application Deadline:

Aug 06, 2026 11:59 PM (Eastern Standard Time)\n

Posted:

Yesterday\n

Starting Date:

To Be Determined\nJob Description\nTechnology Support Technician\nAdministration\n

Reports To:

Manager of End User Experience Pay Grade:

Grade 6, Step 1, $21.98 per hour\n

Schedule:

8 hours per day, 52 weeks per year\n

Job Summary:

The Technology Support Technician is responsible for performing skilled work in the installation, troubleshooting, maintenance and monitoring of district computer equipment, networks and peripherals to enhance established curriculum and prevent service interruption of equipment. The Technology Support Technician also deals with a broad range of equipment, diagnoses, troubleshoots, and responds to hardware and software problems.\n

Preferred Qualifications:

\nCollege degree or technical certifications in the field of Information Technology\nMinimum of one year's related work experience\nWorking knowledge of LAN and WAN topologies and architecture\nExperience troubleshooting and resolving hardware, software, systems and network issues\nWorking knowledge of monitoring and tuning systems to achieve optimum performance levels\nAdvanced level knowledge of Google Apps for Education and MS Office\nStrong oral and written communications skills\nExceptional interpersonal skills, with an emphasis on customer service\nExcellent organizational skills and the ability to work with a diverse user base\nExceptional attention to detail and accuracy\n

Essential Job Functions:

\nInstall, upgrade, repair, move, and replace desktops, laptops and peripherals.\nFollow and understand oral and written instructions, including technical documentation.\nCommunicate effectively and respond under pressure while maintaining courteous and professional relationships with staff.\nManage all aspects of a task from analysis to final resolution.\nWork independently and in a team environment.\nProvide first line response for users requiring assistance with information technology issues and problems.\nRespond to requests for technical assistance by help desk ticket system, phone, and/or email.\nProvide remote and onsite support for most desktop applications, hardware, and peripherals.\nConduct technical support in line with documented procedures; diagnose and resolve day-to-day operation issues.\nMaintain hardware, software and network inventory, diagrams and related documentation as needed.\nWork within the FHPS ticket system to create detailed work logs and technical documentation.\nTrack issues to resolution while updating the ticket system with the solutions and logging all support activity. Maintain close contact/follow up and open communication with consumer until an issue has been resolved.\nSupervise technology interns and provide guidance in the resolution of technical support issues for the district.\nProvide technical leadership and knowledge sharing with colleagues and interns.\nDevelop and provide training and documentation for FHPS staff members and end users.\nWork with technology department leaders to implement new software, hardware, computer, server, and mobile technologies. Assist and/or manage tasks involving maintenance and enhancements of existing systems or implementation of new functionality.\nImage workstations and laptops. Assist with troubleshooting and fixing issues related to the technology infrastructure, LAN and WAN. Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems.\nParticipate in appropriate in-service, workshops, seminars, trainings, and special projects; attend required meetings.\nAssist with training of district personnel in operation of technology systems and provide advice to end users regarding technology needs.\nConsistent and reliable attendance.\nPerform any other related duties as assigned.\n

Physical Requirements:

\nWhile performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, hear (in a quiet or noisy environment). The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust/focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\n

Work Environment:

\nThe noise level in the work environment is usually quiet to moderate. Work will be performed mostly indoors but some outdoor work may be required.\n

Mental Functions:

\nWhile performing the duties of this job, the employee is required to compare, analyze, communicate both orally and in writing, copy, coordinate, instruct, compute, synthesize, evaluate, use interpersonal skills, compile and negotiate.\n

Evaluation:

\nIn accordance with the Administrative Support Staff Agreement.\n

Terms of Employment:

\nThe employee will remain free of any alcohol or drugs throughout his/her employment with the district as outlined in Board Policy #4210.\nThe Forest Hills Public School District does not discriminate on the basis of race, color, national origin, religion, age, sex (including pregnancy, gender identity, or sexual orientation), marital status, disability, genetic information, or any other legally prohibited basis in its employment decisions or the provision of services.\n

Position Type:

Full-Time\n

Salary:

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