VoIP Technician Location:

Bloomington, MN Hours:

Full-Time | Monday

•Friday | 8:00 AM

•5:00

PM Salary Range:

$60,000

•$70,000 We are seeking a motivated VoIP Technician to join our Managed Voice Services team. This is an excellent opportunity for someone looking to build a career VoIP, telecommunications, networking, and managed services. In this role, you will assist with the deployment, support, monitoring, and troubleshooting of hosted voice solutions for business clients. You will work directly with customers, vendors, and experienced engineers to ensure reliable, high-quality voice services while developing your technical skills and industry knowledge.

Duties Include:

Monitor and maintain managed VoIP technologies for MSP clients. Monitor network devices, interfaces, hardware, and traffic to identify issues that may impact VoIP service quality. Implement and configure VoIP systems for client environments. Install and configure gateways, switches, routers, and supporting software. Deploy and support IP phones, PBX communication servers, SBCs, ATAs, fax solutions, and related hardware. Train end users on system features and functionality. Analyze existing VoIP and network environments to ensure optimal performance. Troubleshoot VoIP, SIP, and network-related issues. Add, modify, and manage users and permissions within client voice platforms. Communicate effectively with clients and internal teams regarding incidents, updates, and resolutions. Perform onsite installations, deployments, and support as needed. Maintain accurate documentation of configurations, changes, and troubleshooting activities.

Qualifications:

1 to 2 years of experience working with VoIP, telecommunications, networking, or technical support preferred. Working knowledge of hosted environments is preferred. IE, 8x8, Nextiva, Zoom. Familiarity with LAN and WAN networking concepts. Understanding of network security technologies and best practices. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills. Ability to provide professional customer service in both technical and non-technical situations. Experience working in a Managed Service Provider (MSP) environment is a plus, but not required. Relevant technical certifications or education are beneficial but not required.

Requirements:

Frequent use of a computer, keyboard, and mouse. Ability to lift and carry equipment up to 50 pounds. Valid driver's license and reliable transportation. Ability to sit or stand for extended periods. Ability to communicate clearly and effectively with customers, vendors, and team members. Strong organizational and documentation skills. Ability to work independently while collaborating effectively within a team environment.

Benefits:

401(k) 401(k) Company Match Health Insurance Dental Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Life Insurance Paid Time Off (PTO)

Work Location:

In person Why Join Our Team? This is a great opportunity to gain hands-on experience with modern hosted voice technologies while working with a team that values learning, collaboration, and customer service. If you enjoy technology, thrive on solving problems, and want to grow your career in VoIP and managed services, we encourage you to apply.

Job Type:

Full-time Pay:

$60,000.00

•$75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off

Work Location:

In person