IT Technician II

Chapel Hill-Carrboro City Schools

Lincoln Center - Chapel Hill, North Carolina This job is also posted in North Carolina School Jobs

Job Details

Job ID:

5934087

Application Deadline:

Posted until filled

Posted:

Sep 21, 2026 3:18 PM (UTC)

Job Description

Chapel Hill- Carrboro City Schools

Job Description

Job Title:

IT Technician II Salary Schedule:

Classified; CHCCS Salary Page

Reports To:

Executive Director of Technology Salary Grade:

106

Work Location:

Lincoln Center FLSA Status:

Nonexempt

Work Schedule:

12 Month Position Summary

The goal of the IT Technician II is to provide on-site technical support for schools in accordance with district standards and at the direction of the central IT department support apparatus.

Essential Duties

Install, configure, and troubleshoot district owned client computers/peripherals and related network/interface connectivity.

Including but not limited to:

laptops, desktops, tablets, thin clients, phones, virtual computers, printers (network/serial connected), document cameras, scanners, and monitors

Install, configure, and troubleshoot room presentation equipment and related network/interface connectivity.

Including but not limited to:

interactive whiteboards/displays, digital signage, projectors, TVs, and audio systems

Basic installation of rack mounted IT infrastructure equipment

Answers telephone, provides immediate technical assistance if possible, refers calls to appropriate persons or creates a work order request for additional on-site support

Follows established procedures for processing IT support requests, documents in-progress and completed work, and closes support tickets within established Service Level Agreements (SLAs)

Utilize department vans to pick up and deliver computer equipment to sites as needed

Support special programs and meetings as needed including special equipment pick up, delivery, and setup

Assists in the selection process for IT supported equipment

Processes surplus equipment at assigned locations

Perform related duties as assigned by supervisor

Maintain compliance with all company policies and procedures Education/Experience Requirements

Required

High School diploma

Valid NC driver's license

Minimum two year of experience and/or equivalent training working with the following:

Operating Systems:

Windows, macOS, ChromeOS, iOS, ipadOS, Android

Computer Hardware:

PC Compatible/Apple Computers, Tablet hardware

Common user software: Microsoft Office, Google Workspace Apps, ERP softwares

Peripheral/AV Hardware:

Document/Web cameras, Printers, Projectors, room audio systems

Minimum one year experience and/or equivalent training operating computers and software in a networked environment

Preferred

College degree or graduation from a technical school (2 year minimum)

Strong knowledge of core technologies including but not limited to: Active Directory (AD), Azure, Exchange, WAN/LAN/Wi-Fi, VOIP, Core Networking, Cloud Services, UDM technologies

Experience with the following brands and systems: SMART Technologies, Mimio, Vivi, Airtame, Epson, Lightspeed, BEAM, Lenovo, Filewave, Meraki, Sherpadesk, and Cisco

Educational environment experience

ITIL training

Solid understanding of basic troubleshooting of device connectivity and physical wiring

Physical Requirements

Must be able to physically perform the basic operational functions of stooping, kneeling, crouching, reaching, standing, walking, hearing and repetitive motion

Ability to lift a minimum of 20 pounds

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Disclosure

This document provides descriptive information about the above Chapel Hill-Carrboro City School position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Chapel Hill-Carrboro City School reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Approved By:

_____________________

Date Created/Revised:

1/9/2024

Position Type:

Full-time