Summary Senior Field Deployment Technician Overview:

We are seeking a highly skilled and proactive Senior Field Deployment Technician to join our team supporting the VA s Electronic Health Record (EHR) deployment and training initiatives. This pivotal role involves deploying, configuring, and maintaining a wide range of IT equipment across VA medical centers and off-site training facilities. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a dynamic environment.

Key Responsibilities:

Deploy, image, and set up IT hardware including PCs, laptops, docking stations, monitors, printers, scanners, and network equipment, both on-site at VA facilities and off-site training locations. Unpack, assemble, install, and configure equipment with minimal supervision, ensuring each device has the latest VA-approved image and security updates. Prepare hardware for shipment by repackaging and ensure proper setup at designated sites, including verifying network connectivity and peripheral installation. Troubleshoot hardware and software issues, perform system upgrades, and support hardware break-fix activities for a variety of devices. Conduct routine system administration tasks, document processes, and log activity details accurately. Assist in maintaining high levels of customer satisfaction through prompt and professional technical support. Participate in travel to various sites, which may include overnight or weekend assignments, with a readiness to transport equipment weighing up to 50 pounds. Collaborate with team members and other departments to ensure timely completion of deployment projects.

Requirements :

5 years experience in imaging, installing computer equipment and managing teams of technical staff Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions Must have personal transportation available during work hours Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets Will frequently need to be able to push carts carrying equipment Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills Experience with conducting routine system administration tasks and logging data in system admin logs Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service Bachelor s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree

Nice If You Have:

Experience with the ServiceNow ticketing system a plus Experience with the VA Public Trust clearance Experience with Microsoft windows desktop deployments Experience as IT helpdesk Tier 1 or 2 Employers have access to artificial intelligence language tools (\"AI\") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

90860665

Position Id:

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