DESKTOP SUP TECH I

Department:

2209-

PDS Employment Type:

Full Time Location:

Pinnacle Support Center Compensation:

Depends on Experience Description

GENERAL SUMMARY

At the direction of the IT Desktop Support Supervisor, assist implementation, support, disposal and inventory of desktops and desktop software for Pinnacle Data Services and its affiliated banks.

RESPONSIBILITIES AND DUTIES

Installs and supports Microsoft Windows, Microsoft Exchange and Outlook, Microsoft Office, and Microsoft Windows updates and patches, including servers, personal computers, printers, and other LAN connected devices, both locally at PSC and remotely at all banks for the life span of the device. Provides phone support of the listed systems. This can vary from 7:00am to 6:00pm as needed. Tracks work in ticketing system. Work hours and days may vary. Techs may need to do updates during the late night / early morning hours, and on weekends. Techs will need to carry a cell phone to be contacted as needed. Regular and reliable attendance. Other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to communicate effectively with management, customers and co-workers. Ability to pay close attention to detail and work with a high degree of accuracy. Ability to meet deadlines and work independently. Ability to assist others within the department. Skills in problem solving. Ability to make sound decisions using information at hand.

EDUCATION AND EXPERIENCE

High school graduate Prefer 1-2 years of previous computer technician experience or equivalent work experience preferred.

PHYSICAL REQUIREMENTS

Seeing:

75-100% Must be able to read computer screens and reports

Hearing:

75-100% Must be able to communicate with customers and employees

Standing/Walking:

25-49%

Climbing/Stooping/Kneeling:

25-49%

Lifting/Pulling/Pushing:

0-24%

Fingering/Grasping/Feelings:

75-100% Must be able to operate a computer and manipulate computer hardware

PHYSICAL DIMENSIONS

Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects. Job involves sitting, walking and standing.

NOTE:

The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel. More Details Monday through Friday, rotating Saturday. Applicants must be located in the Omaha Metro Area.