Level 1 Technical Support Technician (Entry-Level / Career Start) All-Access Infotech | Service Desk |

Full-Time, On-Site Pay:

$20.00

• $25.50 per hour, based on experience This position is on-site at our office. It is not eligible for remote or hybrid work. About the Role All-Access Infotech is looking for a Level 1 Technical Support Technician to join our Service Desk team
• and start a real career in IT.

This role is built for people early in their IT journey, including recent graduates or current students with a degree or coursework in IT, computer science, or cybersecurity who haven't had the chance to build hands-on, real-world experience yet, as well as self-taught tech enthusiasts and career-changers. We're not looking for years of professional experience. We're looking for the right foundation and the right attitude: a strong work ethic, genuine curiosity about technology, and the drive to keep learning. Whether your background is a degree program, personal projects, or both, you don't need on-the-job experience to apply. You need to be reliable, coachable, and hungry to grow. If you're studying IT or cybersecurity and looking for your first real-world opportunity, if you've built your own PC or tinkered with a home network, or if you just can't stop looking things up when something breaks

• we want to talk to you. We'll help you turn what you already know into real-world skills, and support you in earning the certifications to back it up. What You'll Do
• Answer inbound support tickets and calls, and resolve common issues like password resets, printer problems, software installs, and basic connectivity troubleshooting
• Set up new workstations and support onboarding and offboarding tasks
• Document your work clearly and escalate more complex issues to Level 2 with good notes
• Learn our tools, procedures, and ticketing system, and build toward handling more on your own over time
• Build hands-on skills in Windows, Microsoft 365, Google Workspace, and basic networking with guidance from senior technicians
• Provide friendly, patient support to end users, including people who aren't comfortable with technology What You Need
• A degree, coursework, or self-study in IT, computer science, cybersecurity, or a related field
• OR hands-on personal experience with technology. We care about your foundation and attitude, not which path you took to get here
• A strong work ethic and reliability
• you show up, you follow through, and you take ownership of your work
• Comfortable with everyday technology and willing to learn systems you haven't used before
• Self-motivated
• you look things up, ask good questions, and take initiative instead of waiting to be told
• Clear, professional, and patient communication with people of all technical comfort levels
• Able to work on-site full-time
• this role is not remote or hybrid
• Willingness to pursue industry certifications (such as CompTIA A+ or Network+) as part of your growth here Nice to Have (Not Required)
• Prior internship, help desk, or customer service experience
• Class projects, labs, or personal projects in networking, security, or systems administration
• Hands-on experience building, repairing, or troubleshooting computers or home networks Certifications and Career Growth We invest in your growth.

All-Access Infotech covers training materials and your first exam attempt for role-relevant certifications. Technicians who perform well and build their skills have a clear path to advance to Level 2. What We're Looking For We hire for humble, hungry, and smart

• and for this role, hungry matters most.

If you're the type who takes something apart just to see how it works, and who finishes a shift wanting to learn one more thing, we want to hear from you. About All-Access Infotech All-Access Infotech provides managed IT services, cybersecurity, cloud services, and technology support for small and medium-sized businesses. We help clients operate more securely, efficiently, and confidently through proactive support and a strong client experience. Benefits

• Health insurance
• Dental insurance
• Paid time off

Work Location:

In person

Pay:

$20.00

• $26.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): This role pays $20.00

• 26/hr based on experience.

Does this align with your compensation expectations? This position requires full-time, in-person work at our office location — it is not remote or hybrid. Are you able and willing to work on-site full-time?"

Location:

West Lebanon, NH 03784 (Preferred) Ability to

Commute:

West Lebanon, NH 03784 (Required)

Work Location:

In person