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MC
Millennium Communications
IT Technician Level 1
Entry-Level JobVerifiedNo experience needed
Career Insights for Network / Systems Support Specialist
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Scorecard
Based on New Mexico data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$67,272 / year median in New Mexico
-11% projected decline
Job Description
IT Technician Level 1 Millennium Communications Albuquerque, NM Job Details Full-time $20 - $25 an hour 15 hours ago Benefits Health insurance Dental insurance Paid time off Retirement plan Qualifications Customer communication IT infrastructure Computer hardware Desktop (troubleshooting support) EtherNet/IP IP networking Microsoft 365 support Desktop administration Escalation handling CompTIA A+ Help desk Full Job Description Job Overview Are you just starting your IT journey and ready to get hands-on? As our IT Tech Level 1 , you'll be boots-on-the-ground when it comes to technology. This is a position for an intelligent person with passion and people skills. Our Level 1 technicians work directly with our clients to fix what's broken and streamline what's not. It's not always an easy job, but it's a great opportunity to help people, crack open computers, and learn every day alongside a supportive team that's got your back. If you're passionate about technology, love solving problems, and want to grow your skills in a fast-paced managed services environment—this is the place for you! About Us Millennium Communications is a growing company serving businesses across New Mexico and beyond. We support healthcare organizations, schools, nonprofits, and businesses of all stripes. Our technicians get hands-on experience with everything from Microsoft 365 and cybersecurity to enterprise networking and on-site infrastructure projects. We believe in getting the job done right . Integrity, efficiency, and outstanding customer service are our foundation, but teamwork and a supportive environment are what set us apart. We invest in our clients, our people, and our systems. We expect our team members to learn and grow throughout their careers. We want to see you build a career with us. Not just a job. Learn more about us at https://www.mc2sw.com Responsibilities Provide first-level support for hardware, software, and basic network issues Triage and manage support tickets; escalating as needed Assist with setup and maintenance of desktops, laptops, and mobile devices Perform routine system checks and updates Troubleshoot basic network issues (Wi-Fi, printer connections) Communicate with clients to gather issue details and offer basic support Conduct remote support sessions and assist with on-site visits Maintain accurate records of support activities and resolutions Follow security protocols and assist with user setups and password resets Participate in training and help create basic how-to documentation Skills Basic understanding of networking concepts like IP addresses and DNS. Familiarity with Windows operating systems and Microsoft 365. Strong customer service and communication skills. Ability to follow instructions and escalate issues when needed. Certifications such as CompTIA A+ or IT Fundamentals+ are a plus. Come join our team as a Level 1 Technician. Grow your skills and be part of a team that believes in collaboration, curiosity, and getting things done—together.