A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
IT Deskside Support HCL Technologies Limited - Business Services - 3.7 Buffalo, NY Job Details Full-time $39,000 - $61,000 a year 21 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Qualifications Healthcare IT hardware components Laptop (troubleshooting support) IT service management Windows Compliance with security regulations Desktop (troubleshooting support) Computer networking Help desk systems ServiceNow Desktop administration Technical Proficiency Peripheral hardware support Full Job Description
ROLE PURPOSE
The IT Deskside Support Engineer is responsible for delivering hands‑on, onsite technical support within healthcare facilities to ensure device reliability, end‑user productivity, and zero disruption to clinical and business operations . The role provides physical presence and smart‑hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care. This position is a critical extension of healthcare IT operations , bridging Service Desk, Infrastructure, Network, Security, and Application support teams by executing physical, device‑level, and site‑specific support activities. The role requires strong technical capability, disciplined process adherence, high situational awareness, and strict compliance with healthcare safety, access, and security standards.
REQUIRED EXPERIENCE & SKILL PROFILE
Experience Minimum 4+ years of experience in: Deskside IT Support Field Support or Onsite IT Operations Experience supporting enterprise or healthcare environments preferred. Technical Skills Strong hands‑on experience with: Windows desktops and laptops Common peripherals and printers Basic networking concepts Remote support coordination tools Familiarity with ITSM tools (preferably ServiceNow). Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation. Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
