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LANRover Network Services
IT Technician Level 2
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Job Description
Overview Join our dynamic IT support team as an IT Technician Level 2 and become a vital player in maintaining and enhancing our organization's technology infrastructure. In this energetic role, you will provide advanced technical support, troubleshoot complex hardware and software issues, and ensure seamless network operations. Your expertise will empower users, optimize system performance, and contribute to a productive, innovative environment. This paid position offers an exciting opportunity to develop your skills while making a tangible impact on daily business operations. Duties Deliver advanced technical support to resolve escalated hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux. Manage help desk systems and customer support tickets efficiently to ensure timely resolution of user requests. Troubleshoot computer networking problems involving LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory management to maintain secure and reliable connectivity. Support desktop environments by installing, configuring, and maintaining computer hardware, peripherals, mobile devices, and operating systems. Assist with server administration tasks related to Microsoft Windows Server environments and Microsoft Active Directory services. Conduct analysis of technical issues using troubleshooting tools and techniques to identify root causes and implement effective solutions. Administer user accounts, permissions, and group memberships in Active Directory and Microsoft 365. Configure and support email, Teams, OneDrive, and other Microsoft 365 services. Collaborate with team members to improve IT processes, document procedures, and contribute to a proactive support environment. Configure switch ports, VLANs, wireless devices, and network-attached equipment. Support printers, scanners, audiovisual systems, smartboards, and classroom/conference room technology Requirements Proven experience in IT support roles with a focus on help desk systems and customer service excellence. Strong knowledge of Microsoft Office applications, Windows support, macOS, Linux operating systems, and computer hardware troubleshooting. Familiarity with network troubleshooting including LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, GPO (Group Policy Objects), and TCP management. Ability to manage Active Directory accounts and perform user account administration effectively. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Demonstrated problem-solving skills with the capacity for analysis under pressure. Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred but not mandatory. Join us as an IT Technician Level 2 if you're passionate about technology support and eager to grow your career in a fast-paced environment! We value proactive problem solvers who thrive on delivering exceptional customer service while maintaining robust IT systems that keep our organization running smoothly.