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NY
New York State Unified Court System
Network Systems Series, 1688
Career Insights for Network / Systems Support Specialist
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$66,039 / year median in New York
-5% projected decline
Job Description
UCS -23 EMPLOYMENT OPPORTUNITY ANNOUNCEMENT STATE OF NEW YORK UNIFIED COURT SYSTEM PLEASE POST ANNOUNCEMENT NO. 1688 THE OFFICE OF COURT ADMINISTRATION - DIVISION OF TECHNOLOGY AND COURT RESEARCH IS RECRUITING FOR ONE
(1)POSITION IN THE NETWORK SYSTEM SERIES. THE POSITION WILL BE FILLED IN ANY OF THE TITLES AND WILL BE DEPENDENT ON THE QUALIFICATIONS AND EXPERIENCE OF THE APPLICANTS SELECTED. POSITION TITLE
NETWORK/SYSTEMTECHNICIAN III JG
21BASE SALARY:
$76,112 + $4,920 LOCATION PAY (NYC ONLY)QUALIFICATIONS
Bachelor's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK
Network/System Technicians III work under close supervision in the Division of Technology performing second-level troubleshooting support and training to end-users and escalating the most complex problems to Network/Systems Engineers I. They act as team leaders and oversee the work of Network/System Technicians I and Network/System Technicians II, receive calls and inquiries regarding complex technical issues, conduct analysis of technical problems, provide support in accordance with established processes and document incidents and remedies. Network/System Technicians III are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.POSITION TITLE
NETWORK/SYSTEMTECHNICIAN II JG
18BASE SALARY:
$64,971 + $4,920 LOCATION PAY (NYC ONLY)QUALIFICATIONS
Associate's degree from an accredited college or university and two (2) years of related technical experience in a help desk or technical environment; or An equivalent combination of education and related technical experience in a help desk or technical environment.DISTINGUISHING FEATURES OF WORK
Network/System Technicians II work under close supervision in the Division of Technology performing first-level troubleshooting support and training to end-users. They receive calls and inquiries, provide support in accordance with established processes, document incidents and remedies and escalate more complex incidents to second-level support personnel. Network/System Technicians II are responsible for the installation of software and hardware and for providing technical support to Division of Technology projects and initiatives and perform other related duties.LOCATION
OFFICE OF COURT ADMINISTRATION - DIVISION OF TECHNOLOGY AND COURT RESEARCH 500 PATROON CREEK BLVD, ALBANY, NY OR 25 BEAVER STREET, NEW YORK, NY CLASSIFICATION
NON-COMPETITIVE/CONFIDENTIALASSIGNMENT
This role involves evaluating security vulnerabilities, ensuring compliance with industry standards, and developing strategies to safeguard sensitive data and systems. Responsibilities include but are not limited to:- Identifying, assessing, and mitigating cybersecurity risks.
- Collaborating with the ISO office to define and prioritize cybersecurity initiatives and solutions, while assisting in the creation of security policies, standards, risk assessments, and mitigation strategies.
- Engaging in cybersecurity incident response efforts.
- Hands-on experience required in managing Splunk SOAR, Splunk SIEM, VPN, EDR, Firewall, IPS/IDS, A/V, web filtering, proxy, Azure security, Microsoft Security tools, and full administration of CrowdStrike Falcon, including incident analysis, tuning, configuration, dashboarding, and detection/response workflows. Off-hours support for production issues may be necessary.
- Capability to analyze the results, filter out false positives, prioritize exploits based on severity and impact, and effectively summarize findings for system owners.
- Proficiency in conducting penetration testing, configuring, and executing both manual and automated security scans.
- Ability to perform installs, upgrades, patches, and open helpdesk tickets related to the vulnerability software.
- Deploying, configuring, and maintaining Squid proxy services along with other vendor proxy solutions to ensure optimal performance and reliability within the environment.
- Working closely with a 24/7 Security Operations Center (SOC) to enhance the organization's security posture—monitoring security events, coordinating incident response efforts, and ensuring seamless communication between internal teams and the SOC provider.
- Ability to configure, analyze, triage, and oversee CrowdStrike incidents, including management of detections, host containment, real-time response actions, IOC creation, dashboards, sensor deployment, sensor health, policy tuning, and troubleshooting.
- Conducting risk assessments to identify potential cybersecurity threats and vulnerabilities.
- Analyzing security policies, procedures, and controls to ensure compliance with regulatory requirements.
- Developing and implementing risk mitigation strategies to enhance the organization's security posture.
- Knowledge of cybersecurity frameworks such as
NIST, ISO
27001, and CIS Controls.- Preparing detailed reports on risk findings and provide actionable recommendations.
- Proficiency in using Qualys Web Application Scanning for web security assessments