Position Purpose:

Endpoints (laptops, desktops), Network infrastructure, VOIP phone systems, printers/copiers, Engineering and non-Engineering software and general support for 7 U.S. and 2 international sites

Essential Functions:

Installation and setup of new computers, thin clients and users

Proper disposal of old equipment - reimaging and user data backup/restorations

Installation of profile-specific items including email, network printers, specialty software, etc.

Purchase of I.T. equipment and supplies (laptops, desktops, flat panels toner, etc.)

Phone system support

Configuration of network equipment including switches and cabling

Support of core security technologies including Anti-virus, DLP, patching, VPN

Management of objects within AD

General support and troubleshooting Education and Training Current studies in the field of I.T. with a concentration in networking or infrastructure Minimum Qualifications Current studies in the field of I.T. with a concentration in networking or infrastructure

Experience with currently supported Microsoft operating systems at both the desktop and server level

Basic understanding of network concepts

Knowledge with terminating and testing cables

Project-orientation

Strong customer-service orientation

Effective communication skills Physical Demands Ability to travel to division and plant sites as required (limited to none).

Frequent sitting, work at computer for extended periods of time. Environmental Conditions Office setting.

Exposure to cold data rooms where equipment is located.

Exposure to suspended cabinets requiring training and use of company lifts.

Plant floor environment requires the wearing of protective equipment. Behavioral Traits Strong verbal, written and interpersonal skills.

Must exhibit the highest professionalism, self-initiative, enthusiasm, and work ethic.

Customer service skills: Ability to demonstrate patience and understanding when helping users of IT services.

•This is not a comprehensive list of duties. Duties may change without notice in management's sole discretion. Hendrickson is an at-will employer, each employee is free to resign at any time, just as Hendrickson is free to terminate employment at any time without cause or notice. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.