Position description: IT support is a commodity but AMAZING customer service is not! As a Traveling Field IT Technician, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. This position will require 50% overnight travel to new and existing customer sites.

Duties include:

Travel to new client onboardings to perform network documentation, toolset deployment and network assessments. Install Firewalls, Switches, Access Points and Phone systems as part of project deployment. Document all network and client changes that occur during new hardware deployment. Ensure highest level of availability for network resources and maximize uptime throughout the project lifecycle. Communicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client.

Secondary Responsibilities:

When not travelling for projects, the IT Technician will assist with local/regional IT tasks for Reynolds and Reynolds and KeyTrak.

Requirements:

Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no

OVI/DUI/DWI

violations in the last five years. Must be able to lift at least 50 pounds on a consistent basis. Must have at least 2-3 years direct experience in a similar project role. One-year certificate from a college or technical school is preferred. Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations. Strong sense of Firewall Configurations, Cisco, and Networking. Accustomed to Imaging and VMware Virtualization. Knowledgeable on Cabling and Telco Circuits. Educated on VoIP, VLANs, DNS, BSOD, and GPO's. Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD. Ability to travel to project sites on a regular basis. Up to 50% overnight travel (overnight hotel stays). Experience updating project and technical documentation. Must be able to attend a paid training class in

Texas Non-Technical Competencies:

Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work assignments.

Training:

The IT Technician will attend a paid training program in College Station, Texas for 4-weeks. The training is primarily a hands-on familiarization course on the equipment and software at customer sites. You will also learn more about our policies and procedures.

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Company vehicle for work purposes Paid holidays, vacation and sick days Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type:

Full-time Pay:

$60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

On the road