EUD Technician

Piper Companies is seeking an End User Device Technician to support the deployment, configuration, maintenance, and troubleshooting of technology used by clinical and non-clinical staff in a healthcare setting in Philadelphia, PA . This role focuses on ensuring that workstations, laptops, mobile devices, printers, peripherals, and approved software applications are properly installed and configured. Key Responsibilities Set up, deploy, configure, and troubleshoot end‑user equipment such as desktops, laptops, monitors, docking stations, printers, scanners, and related peripherals. Image and prepare devices in alignment with organizational standards and healthcare IT requirements. Assist users during device handoff by helping them sign in and confirming access to required applications, shared drives, printers, and network resources. Provide initial deskside and remote support for hardware, software, peripheral, and basic connectivity issues. Accurately document completed work, device configurations, asset details, and issue resolution in the designated ticketing or asset management system. Adhere to all IT security, privacy, HIPAA, and organizational policies when handling equipment, user data, and system access. Work closely with project managers, end‑user support teams, and clinical or business stakeholders to complete assigned tasks efficiently. Escalate more complex or unresolved technical issues to the appropriate support teams when necessary. Assist with equipment inventory management, asset tagging, device moves, and preparation for equipment disposal. Travel to healthcare facilities as needed to support deployments, upgrades, and technical initiatives. Required Skills and Qualifications Hands‑on experience supporting desktops, laptops, Windows operating systems, Microsoft Office applications, printers, peripherals, and basic network connectivity issues. Comfortable imaging, configuring, deploying, and troubleshooting end‑user devices in line with organizational standards. Strong customer service mindset with clear, professional communication skills when working with end users and stakeholders. Able to work independently while following detailed technical procedures, build guides, and deployment instructions. Detail‑oriented when documenting tasks completed, device information, asset records, and user‑reported issues. Capable of working in both clinical and non‑clinical healthcare environments with professionalism, discretion, and awareness of surroundings. Working knowledge of data privacy, information security, and HIPAA‑related responsibilities when handling devices and user information. Physically able to lift, move, and transport IT equipment as needed for deployments and refresh projects. Reliable transportation available for travel between healthcare facilities when required. Preferred Qualifications

• Previous healthcare IT experience.
• Experience with Windows 10/11 migrations or hardware refresh projects.
• Experience using ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms.
• Familiarity with OneDrive, VPN, network printers, and endpoint management tools.
• CompTIA A+, Network+, Microsoft, or other relevant technical certifications.

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