Deskside Support with DDP/WMX with 75% Travel - Onsite / Field-Based Hybrid in Pittsburgh, PA, US

• Posted 2 days ago

• Updated 6 hours ago Full Time 75% Travel Required On-site $75,000 - $85,000/yr Fitment Dice Job Match Score™ 🔢 Crunching numbers...

Job Details Skills Warehouse Support Printers Deployment High Travel Flexibility Warehouse Support Printers Deployment High Travel Flexibility Summary Role:

Deskside Support with

DDP/WMX Level:

L2

Technical Support Location:

US Location Work Mode:

Onsite /

Field-Based Travel:

75%

Hours:

40 hours/week Job Overview We are seeking an experienced Deskside Support Technician to provide onsite and remote hands-and-feet support for IT equipment deployments, project cutovers, and go-live activities across US and Canada locations. The role requires significant travel and flexibility to support project schedules, including occasional weekend stays. The role also has a skill combination8 L2 Deskside, Warehouse Support, Printers, Handhelds, Deployment and high travel flexibility. Key Responsibilities Deploy, configure, and support IT equipment at customer locations. Set up laptops and desktops and connect devices to the network. Install, configure, test, and validate printers and peripheral devices . Configure and troubleshoot handheld/mobile devices . Provide L2 technical support during project cutover and go-live activities . Maintain and update project tasks, documentation, status trackers, and deployment records . Perform post-deployment, cutover, and go-live debriefs with project/team leads . Collect and remove legacy/old IT equipment following deployment. Palletize and prepare retired IT equipment for shipment. Coordinate with local site contacts and the Client recycling vendor for equipment pickup and recycling. Support warehouse-related activities, including equipment handling, inventory, staging, and preparation. Communicate effectively with project teams, site contacts, vendors, and stakeholders. Perform other onsite deployment and field-support activities as required. Required Qualifications L2-level technical support experience. Experience with desktop/laptop deployment and troubleshooting . Experience with printer installation, configuration, and testing . Experience supporting handheld/mobile devices . Strong understanding of basic networking and device connectivity. Warehouse / IT asset handling experience is required. Strong documentation and organizational skills. Excellent verbal and written communication skills. Ability to work independently at customer locations. Ability and willingness to travel extensively across US and Canada . Travel Requirements Approximately 50% 75% travel to customer/project sites. Travel will generally occur during the business week. Occasional weekend stays and flexible working days may be required to meet project schedules. Candidates must be comfortable working at different customer locations as project requirements dictate. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

91112433

Position Id:

9097327 Posted 2 days ago