Company Overview Resource Logistics, Inc. has established itself as a leading global talent management firm since 1997, specializing in providing innovative IT services and comprehensive solutions for complex business challenges. Headquartered in East Brunswick, New Jersey, we serve a diverse client base ranging from mid-size companies to Fortune 1000 enterprises, emphasizing integrity, dedication, and customer satisfaction in everything we do. Overview We are seeking an energetic and motivated Entry Level Depot Services & Solutions (DSS) Associate to join our dynamic team. This paid position offers an exciting opportunity to develop foundational skills in IT support within a fast-paced logistics environment. You will play a vital role in supporting our depot operations by providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth IT infrastructure functioning to enhance operational efficiency.

Principal Responsibilities:

(Essential Function) The work breakdown percentages for the following high-level responsibilities are defined by different client contracts and may differ between accounts.

Managers:

You must review with your team member's the percentages that pertain to their job. Hardware Repair Replicate and resolve customer issues in the hardware environment (Triage.) Prioritize the day's repairs to ensure that all equipment is returned to users within each Client's Service Level guidelines (whether working in a dedicated or syndicated environment.) Complete all steps necessary to fully configure equipment for new hires and "rebuild" type repairs Prepare Manufacturer Repair orders for damaged equipment Horizon and Call Logging Consistently monitor Horizon for incoming repairs. Submit detailed Defective Tag summaries documenting actions taken towards the resolution of an Provide feedback on processes and technical documentation to assist in verification of order completion issue. Escalate issues to Hardware Manager/Supervisor, Quality Assurance/Control staff as applicable. Skills Excellent oral and written communications skills Excellent problem solving and troubleshooting skills Experience in troubleshooting current Microsoft operating systems and Office applications Basic network knowledge of networks and network systems Join us at Resource Logistics, Inc., where your enthusiasm for technology meets real-world application! This entry-level role offers invaluable hands-on experience supporting critical depot operations while developing your IT skill set. If you're ready to kick-start your career in IT support within a vibrant logistics environment that values growth and innovation, we want to hear from you! NIT01

Pay:

$11.00 - $13.00 per hour Expected hours: No less than 40.0 per week

Work Location:

In person