Information Technology Technician I

• Learning Space Support
• 20260272V Villanova, PA 1 DAYS AGO 22761492 Summary Villanova, PA In-Person $11.25
• $11.25 per Hour 1 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift / Full-Time Description Villanova University Information Technology Technician I
• Learning Space Support Posting Details Do you have questions about the application process?

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Position Information Posting Number:

20260272

V Position Title:

Information Technology Technician I

• Learning Space Support Posting Type Student Hours/week:

  5
• 10

Eligibility:

Work study preferred but open to all students Semester 2026-2027 Academic Year Location Detailed Work Schedule Emphasis is placed on availability for the following shifts: M-F, 7:00 am

• 10:00 am M-Th, 4:30 pm
• 7:00 pm Sat, 8:30 am
• 1:00 pm, as needed; Cabrini availability is highly valued.

Transportation between campuses available based on Shuttle schedule. Other availability will be considered.

Number of positions:

17

• 22

Department:

289-UTS•

Classroom Technologies Contact Name:

Evan Dorsey Contact Phone/Extension:

x95219

Position Summary Information Job Description Summary:

Learning Space Student Technicians are the main source of audiovisual assistance for professors and presenters in teaching and learning spaces. The main responsibilities of these technicians entail: Ensuring uninterrupted learning space operations by responding to hotline inquiries with immediate, high-priority phone and in-person support. Collaborating with full-time staff to deliver comprehensive technical support to faculty, staff, and the broader university community. Assessing, resolving, and documenting learning space service requests, incidents, and tasks within the ticketing system to ensure accurate records. Facilitating efficient setup and real-time support for learning space technology to keep academic schedules on track. Diagnosing and resolving hardware and software malfunctions during active instruction and between classes to minimize downtime. Ensuring long-term hardware reliability by maintaining accurate asset records and performing routine functional systems testing and preventive maintenance. Gaining hands-on experience with technical projects involving the deployment, maintenance, and optimization of specialized audiovisual software and hardware.

Requirements:

Preferred candidates will possess the following skills: Excellent written and oral communication skills, particularly in contexts of customer service; the ability to handle potentially challenging situations. Excellent interpersonal skills, specifically the ability to cultivate positive work relationships. Working View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities.

PI285963238 / 17-3028.00

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