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SO
State of Michigan
Departmental Technician 7-E9
Career Insights for Network / Systems Support Specialist
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$58,882 / year median in the U.S.
-7% projected decline
Job Description
Job Description The Michigan Department of Treasury seeks a Departmental Technician to support the Depository Services Section's receipting and lockbox operations. This position plays a key role in ensuring efficient, accurate, and customer-focused financial processing across the Department.
Key Responsibilities include:
- Serving as a Departmental Technician for receipting and lockbox functions, ensuring timely and accurate processing.
- Reviewing Section processes and procedures and recommending improvements to enhance efficiency and effectiveness.
- Assisting with the collection, preparation, and reporting of monthly performance metrics.
- Providing technical assistance and support to Section staff.
- Researching and responding to receipting and payment-related inquiries from internal offices, other Treasury divisions, and external agencies.
- Supporting Departmental Analysts in developing and maintaining forms, documentation, and procedures related to bank processes.
- Communicating professionally—both verbally and in writing—with the lockbox vendor to resolve processing, reconciliation, and technical issues.
- Handling Non-Conforming and Duplicate Image Cash Letter (ICL) rejects and troubleshooting ICL file issues.
- Serving as the primary backup for the Field & District processes.