We are seeking a skilled Desktop Network Technician to provide hands-on technical support for desktop systems, laptops, peripherals, and network connectivity across the organization. This role is responsible for troubleshooting end-user hardware and software issues while also supporting core network functions, including VPN access, wireless connectivity, routers, switches, and access points. The ideal candidate has strong desktop support experience combined with practical knowledge of networking technologies and a customer-service mindset.

Key Responsibilities:

Provide day-to-day desktop and network support for computers, laptops, mobile devices, printers, and related peripheralsTroubleshoot and resolve hardware, software, and connectivity issues for local and remote usersDiagnose and support network-related issues involving

TCP/IP, DNS, DHCP, VPN, LAN/WAN

connectivity, and wireless accessInstall, configure, maintain, and troubleshoot routers, switches, wireless access points, and network cabling as neededSupport Wi-Fi environments by resolving wireless connectivity, signal strength, authentication, and performance issuesConfigure and troubleshoot VPN access for remote employees, including secure connectivity and multi-factor authentication supportAssist with basic network monitoring, port activation, patching, and escalation of infrastructure issues to senior network or systems administratorsInstall, configure, image, and deploy desktop and laptop systems, including operating systems, software, and user profilesRespond to service desk tickets and document technical issues, root causes, and resolutions in the ticketing systemSet up and support new user onboarding and offboarding, including device provisioning, account setup, and equipment recoveryPerform routine maintenance, upgrades, patching, and inventory tracking for desktop and network equipmentDeliver strong customer service and technical support in on-site, remote, and hybrid work environments