Network Operations Technician

NOC Technician Frisco, TX (remote must be in DFW) Long term contract Our Fortune 100 telecom client is hiring Network Technicians to join their Retail Deployment team. In this role, you will act as a subject matter expert to support the deployment of complex retail store network hardware and services. You will be supporting onsite vendors and end user support technicians. You will be following specific metrics such as mean time to repair, average speed to answer, and more to provide the highest level of support and guidance to the in-store technicians.

Responsibilities:

Provide remote network surveillance and first tier troubleshooting for retail locations Test, locate, and repair simple to complex equipment problems Perform basic configuration and fault management for wide array of platforms in the network, this includes, but is not limited to, Cisco network hardware, broadband/T1 circuits, wired and wireless networks

Requirements:

1+ years of experience with Cisco hardware (routers/switches) and Cisco protocols. Intermediate level understanding of TCP/IP concepts and common router user interfaces and command structure. Intermediate level understanding of Wireless Networking (Access Points) Good communication skills with experience supporting customers and explaining technical support over the phone CCNA Certification preferred This position operates in a 24x7x365 environment. Shift work and the ability to participate in rotation Strong at-home Wi-Fi Benefits of working with

Brooksource:

Full Health Benefits, PTO, and 401k. On the job training and professional development program including reimbursement for a Cisco certification Previous experience working with this client and placing both permanent employees and contractors. Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster. Dedication to keep an open line of communication and provide full visibility. Brooksource is an equal opportunity employer. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Types:

Full-time, Contract Pay:

$26.00 - $27.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

Hybrid remote in Frisco, TX 75034