Systems Technician Original Syndicate Burbank, CA Job Details Full-time $125,000 - $150,000 a year 1 day ago Qualifications Content creation for technical audiences Technical documentation Incident report management Incident Escalation Firewall configuration VLAN Customer support ticket management Network routing Identity and access management (IAM) solutions Escalation handling Technical writing for network engineers Ticketing system technical support Identity & access management Full Job Description Why this role exists OGS delivers communications infrastructure: integrated systems, environments, and workflows that help teams produce and move content reliably at scale. Reliable delivery depends on someone owning the day-to-day: client SLAs, internal IT, installation assistance and quality control during on-site work. Today that work is split across senior staff, which pulls them off design and client engagement. The Systems Technician takes that operational layer and grows into broader systems design and execution work over time. This is a hybrid role with deliberate growth runway. You'll start grounded in support and infrastructure ownership, and progressively take on more responsibility in systems design, on-site execution, and project delivery. Outcomes Active client SLAs are met: issues triaged, resolved, escalated cleanly, and documented Smaller systems design projects are delivered independently, on spec, and to OGS standards Systems installed meet OGS standards on first delivery, not after rework Routine support and infrastructure work no longer pulls senior technical staff off design and client engagement System and network diagrams, and asset records stay current as the business changes OGS internal IT systems are reliable, well-documented, and progressively improved Responsibilities Own day-to-day support for active client

SLAs:

first response, triage, troubleshoot, resolve, escalate, document, and follow up Take ownership of OGS internal IT infrastructure and systems: networks, firewalls, servers Lead systems design independently on smaller projects from day one; contribute to larger designs alongside senior staff and grow into leading them over time Execute installations at OGS offices and on client sites, for both client projects and internal work: unboxing, QA, inventory, labeling, rack building, cable management, commissioning, Maintain technical documentation: network diagrams, tech books, asset and configuration records Grow into broader project execution and design leadership as capability and trust expand Requirements Must Have Documented experience with two or more of: Disguise, Pixera, Unreal Engine, LightAct, Megapixel, Brompton, or a comparable real-time media or video playback platform Experience working with other production technologies such as video routing, KVM systems, cameras, audio systems, etc.

Strong enterprise networking:

VLAN design, routing, multicast basics, firewall administration, endpoint management, identity and access basics Comfort working under SLA pressure, with the judgment to know when to solve versus escalate Strong written communication for design docs, tickets, and post-incident reports Preferred Exposure to SMPTE 2110, NMOS, NDI, SDVoE, or other broadcast IP standards Prior on-site work with AV integrators, broadcast environments, or virtual production stages Basic scripting or automation (Python, Bash, PowerShell) skills Familiarity with LED volumes, camera tracking, or related virtual production infrastructure Comfortable with ticketing, asset tracking, and documentation tools The OGS Way We are Entrepreneurial. Courageous. Innovative. Collaborative. We Believe in Each Other. Reality first. Systems over heroics. Decision-grade communication. High standards, low drama. Finish the job. Disclaimer The duties and responsibilities described here do not represent a comprehensive list; additional tasks may be assigned as business demands require. Original Syndicate is open to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are proud to be an equal opportunity employer.