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Technology Rollout Call Center Support
Career Insights for Network / Systems Support Specialist
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Scorecard
Based on Rhode Island data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$65,769 / year median in Rhode Island
-10% projected decline
Job Description
First Job Previous Job
2,876 of 10,000
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More Like This
$17.00
Per Hour
Position range in Rhode Island $18.46 - $26.59 Per hour Technology Rollout Call Center Support
(Employer Name Not Available)
Occupation:
Customer Service Representatives
Location:
Smithfield, RI - 02917
Job Type:
Full Time (30 Hours or More)
Posted:
02/10/2026
Positions available: 1
Source:
Veterans Sourcing Group LLC
Web Site:
veteranssourcinggroup.com
Job #: 26-00942
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Schedule
Full Time
Job Description
Help for Job Description. Opens a new window.
JOB DESCRIPTION
Job Title:
Technology Rollout Call Center Support
Location:
Smithfield, RI (Onsite)
Pay Rate:
$17/hr (W2)
Duration:
6 Months (Contract)
Work Type:
Temporary / Contractor Role Important Notes
- Manager will review resumes and make offers based on resume review only
- This role is 100% onsite in RI
- Schedule may fluctuate based on project needs (day/night shifts)
- Start date may be sooner than specified once cleared Required Screening Questions (Must Be Answered on Resume)
1.
Job is onsite in RI - What is your current location?
2. Job requires 4-5 days onsite - Are you able to work onsite?
3. Are you able to manage multiple projects simultaneously?
4. Are you willing to adjust shift times based on project needs? Position Summary
This is a Technology Rollout Call Center role supporting multiple IT hardware implementation projects. The position involves providing first-level technical support to field technicians, vendors, and contractors who are installing or upgrading technology in retail stores.
This is not a traditional consumer call center role. Key Responsibilities
- Handle inbound calls from technicians, vendors, and contractors through a call queue
- Make outbound calls as required to support rollout projects
- Provide first-level troubleshooting support during technology implementations
- Update tracking applications and perform system validations
- Provide project updates via email, Excel, and internal tools when not handling calls
- Support multiple technology rollout projects simultaneously
- Ensure project implementation protocols are followed
- Adapt to projects occurring across evenings, nights, and multiple time zones Schedule & Training
- 8-hour shifts , with flexibility required for day/night project support
- Shift changes will be communicated in advance
- Paid training: 5 days per week, onsite
- Training hours will fall between 8:00 AM - 8:00 PM (may vary by candidate) Additional Information
Help for Additional Information. Opens a new window. Required Qualifications - Minimum 1 year of relevant work experience
- High School Diploma or GED required
- Strong verbal and written communication skills
- Basic troubleshooting and problem-solving abilities
- Ability to manage multiple projects and shifting priorities
- Willingness to adjust work hours based on project needs Preferred Qualifications
- Working knowledge of Microsoft Outlook, Word, and Excel
- IT hardware installation or technology implementation support experience (preferred, not required)
- Experience supporting field technicians or vendors Education
- High School Diploma or GED (Required)