FIELD TECHNICIAN

- Columbia SC Cantey Technology Consulting, LLC North Charleston, SC Job Details Full-time 13 hours ago Benefits Internet reimbursement Mileage reimbursement Paid holidays Dental insurance Paid time off Cell phone reimbursement Vision insurance 401(k) matching Qualifications Network hardware support Azure Public Cloud Windows Printer (troubleshooting support) Network infrastructure Computer hardware Desktop (troubleshooting support) Office equipment installation CompTIA Network+ Customer support ticket management WAN Collaborative technology platforms Microsoft Teams SharePoint Technical customer support for office equipment IP networking Productivity software Root cause analysis Windows Server administration Desktop administration CompTIA A+ Entry level Ticketing system technical support

Full Job Description Position Description:

Company Overview Cantey Technology is a leading MSP headquartered in the Charleston, SC area. We are growing with locations now in Charleston, Columbia, Greenville/Spartanburg, South Florida, and Roanoke, Virginia. We are looking for talented Field Techs to add to our team! Cantey assists industries of all types: Medical, Insurance, Legal, Manufacturing, Education, and Hospitality are just some of the industries we support. This will provide you with an exciting environment to push your skills to the next level and give you a variety of work to keep the position and daily activities fresh, interesting, and never boring. You will learn something new every week! We lead and live by our core values throughout each role in the company and with each of our clients. We want those joining our team to understand the importance of each core value and strive to apply them to each customer.

Cantey Tech Core Values Client First:

Respond quickly and build trust by operating ethically.

Process Oriented:

Always think about the next step in the process. Eager to

Learn & Grow:

Pick up the ball and run with it. Try new things.

Positive Team Player:

Work together to help clients and teammates.

Problem Solver:

Find the root cause and fix it. Position Summary We are seeking an Experienced Field Technician able to work on computer networks for various clients in our Columbia South Carolina location. The position is both onsite and remote depending on the customer's needs and ticket requirements. You could be assisting one of our System Engineers or Service desk Members on a customer project or deploying a new machine to a user at one of our customer locations. You will be responsible for supporting our clients' users to perform their day-to-day activities. Your success will be measured by time management, your documentation of what you did while working, your communication ability, and work performance. You will have a weekly goal to meet tickets closed, tickets open, billable utilization, and number of process reminders. Our most successful techs are the ones who understand that before I can begin something else, i need to leave what i am working on, complete, and documented. We typically work around 40 hours per week, although sometimes we work longer and later. (In IT support, things can go crazy, and we must work late sometimes.)

Responsibilities:

Working with a team of System Engineers and the Service Desk to support and maintain user environments. Support and maintain different client environments onsite and remotely. Including hardware deployments, O365 administration, Printer installation, entry level networking, and other administrative/ technical tasks. Work with the guidance of System Engineers, Service Desk, and your manager to develop best practice solutions. Maintain and Enforce policies for standardizing systems. Qualifications and Skills Previous Experience working for MSP preferred Previous experience in workstation support, IP networking, IT, or another related field Working Knowledge of Microsoft Windows Server and Azure environments Working Knowledge of Microsoft Office 365 and related applications like Teams, SharePoint and OneDrive Working Knowledge of Microsoft Azure Familiarity with IT networks and their components Broad knowledge of hardware, software, operating systems, and tools for LAN and WAN administration Strong troubleshooting and critical thinking skills Easily adapt to new organizations / technical environments Strong attention to detail A+ Preferred Net + Preferred Must provide own cellphone for work responsibilities Must have reliable transportation to get to and from client locations.

Typical Physical Demands:

Requires the ability to sit for long periods of time, occasionally stooping, crawling and reaching and manual dexterity May be required to lift up to 60 pounds Requires normal range of vision and hearing Benefits include:

PTO:

Years 1-4: 120 hours annually; year 5+: 160 hours annually 40 hours of rollover of PTO allowed per year Year 7: 2 weeks sabbatical in addition to PTO 7 paid holidays Competitive Health, Dental, and Vision insurance as well as expanded insurance options 401k Matching program Mileage Reimbursement Monthly cell phone/internet stipend Monthly drawings for gift cards based on positive customer feedback Tuition and training reimbursement Voted one of South Carolina's Best Places to Work, recognized on the Inc. 5000 Fastest Growing Companies List multiple years running, and known for delivering high-quality, modern network and IT Solutions. We offer strong internal growth opportunities, competitive benefits, and a team culture built around trust and technical excellence. If you are still awake after reading all this, it sounds like a career and company for you, then what are you waiting for? Apply all-ready!