Technology Support Representative I

What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners. This opportunity entails being responsible for minimizing business downtime caused by technical problems by prioritizing all incoming requests and documenting all details in the support ticketing system. This position performs software installs, hardware imaging and support, basic network troubleshooting, and user account management. The team's mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Works on problems of limited scope. Utilizes standard procedures or practices or receives regular guidance from others.

What You'll Do:

Responsible for providing prompt, friendly, customer-focused support to a designated office. Logs all service desk calls, email requests, and in person requests into the IT Service Management System. Responsible for updating service ticket information. Diagnoses and resolves basic to intermediate hardware, software and network issues. Redirects or escalates incidents and service requests as needed. Supports local office moves by physically moving and setting up the network equipment. Follows IT standard practices and procedures. Assists with day-to-day technology administration, procurement, lease replacement, and asset management. Identifies and documents lease buyouts or casualty loss accurately and on time. Submits technology orders to ensure local offices have the technology needed to do perform work. Performs hardware imaging and equipment deployments. Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs. Performs other duties as assigned. Identifies and reclaims unused hardware and software to help organization manage assets more effectively, improving compliance and minimizing costs. Performs other duties as assigned.

What You'll Need:

Associate's or technical degree in Computer Science, Information Technology, Engineering, or related degree, or In lieu of degree, 2 years of experience in technical support or relevant experience

What You'll Bring:

Demonstrates a basic understanding of desktop technology. Seeks opportunities to further develop knowledge of the hardware and equipment used throughout the firm, with the goal of being able to answer technical questions and effectively assist in basic IT network and computer set up. Resolves basic level technology tickets escalated by Service Desk team through hands on and over the phone support. Effective verbal, written communication and problem-solving skills. Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels. Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities. Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously.

What We Prefer:

Bachelor's degree in Computer Science, Information Technology or related degree Additional Information Click here for benefits information: HNTB Total Rewards Click here to learn more about Equal Opportunity Employer/Disability/Veteran #DG .

Locations:

Dallas, TX, Plano, TX (Granite Parkway) . . . . . . . . . . . . . . . . . . . .

NOTICE TO THIRD-PARTY AGENCIES

HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of

HNTB. HNTB

will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees. At HNTB, we are harnessing the power of collaboration and innovation to establish a new vision for the future of mobility across our country. You don't have to look far to see our impact. For more than a century, HNTB's spark has connected people and places, expanded opportunity, and left a lasting impact on our communities. Our culture of integrity and inclusion, combined with groundbreaking solutions, has affirmed our reputation and positioned our firm as the industry leader in delivering extraordinary value. When you join HNTB, you are joining an employee-owned firm founded on the values of integrity, collaboration, personal accountability, respect for others, and the development of all employees. We are committed to the continual improvement of an inclusive and diverse workplace. We encourage our employees to bring their whole and authentic selves to work, provide them a meaningful welcoming environment where they are valued, celebrated and respected. Diversity of thought and unique perspectives drives innovation, engagement and retention, which makes HNTB better and brings value to our clients and our communities. Equal Opportunity Employer HNTB is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other status protected by law. We will provide reasonable accommodations for qualified individuals with a disability where appropriate. Work Authorization In compliance with the Immigration Reform and Control Act of 1986, we will only employ qualified individuals legally authorized to work in the United States (if the position is or will be one which is subject to U.S. law). Verification of employment eligibility will be required. HNTB participates in E-Verify Know your rights: Right to Work