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BC
BIS Consulting
IT Technician II
Career Insights for Network / Systems Support Specialist
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Based on Texas data
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What they do
A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
$60,291 / year median in Texas
-1% projected decline
Job Description
IT Technician II BIS Consulting - 4.8 Farmers Branch, TX Job Details Full-time $60,000 - $70,000 a year 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications GPO Data migration Employee relationship building SQL SSL Desktop administration Full Job Description L2 Support Technician Job Description
- Answer help desk calls and tickets to provide workstation, network, and server support.
- Prepare and deliver hardware not limited to workstation, server, network devices.
- Provide low level network infrastructure troubleshooting with L3 support.
- Handles 90% of workstation installs and server drops on customers sites
- Assist in monitoring all client and internal:
- network backups
- client email administration
- patching and server maintenance and configuration
- Provide after-hours and on-call support for issues and projects.
- Requires up to 75% travel.
- Have an in depth understanding of our company expectations and extensive experience in troubleshooting - Ability to lift 40lbs of inventory and onsite equipment (as required).
Job:
- Serve the IT team by being the 2nd level of support and provide excellent customer service.
- Maintain a 95% or better customer rating (provided from ticket feedback).
- Work through any technical issues ensuring a volume of tickets in-line with peers.
- Work with peers professionally with a kind and constructive demeanor.
- Be available to travel up to 75%.
- Prepare equipment for onsite delivery including workstation and server preparation
- Assist BIS by taking on projects from the IT Project backlog that is in line with L2 support.
- Assist in documenting processes.
- Assist in developing and training the IT team. Duties as assigned (including but not limited to):
- Advanced windows troubleshooting
- Peripheral installation
- OS installation
- Mail migrations and setups
- Server OS installation
- Server/Workstation hardware setup and configuration
- VPN Configuration (SSL, PPTP, Site-to-Site)
- RAID configuration
- Advanced Active Directory configuration
- Intermediate network setup and troubleshooting
- Domain controller setup, migration, and decommissioning
- GPO configuration and troubleshooting
- Data migrations
- SQL setup and maintenance
- Intermediate router configuration
- Hardware virtualization and Hyper-V configuration