Network Technician JobID:

488

Position Type:

\nTechnology/Computer Technician\n

Date Posted:

\n6/17/2026\n

Location:

\nFerris Administration Building\n

Date Available:

\n07/06/2026\n

Closing Date:

\n07/31/2026\nTechnology Technician\n

Primary Purpose:

\nProvide a single point of contact for all district staff, parents/legal guardians, and students to resolve problems to include but not limited to computer, software, and communications services. Perform on-site technical work to install and maintain computer equipment and network and software applications at an assigned campus. Respond to work order requests by diagnosing and repairing network, audio visual, and computer hardware and software issues. Work closely with other Technology personnel to identify and resolve issues. Responsible for help desk support via email, help desk, or phone related to technology issues and distribution of technology-related work orders.\n

Qualifications:

Education/Certification:

\nHigh school diploma or GED\nCompTIA A+ or industry equivalent certification (preferred)\n

Special Knowledge/Skills:

\nExcellent customer service skills\nBroad knowledge of computer hardware and software applications\nBasic knowledge of networking principles\nBasic knowledge of telecommunications (telephony) principles\nAbility to troubleshoot and maintain network cabling and equipment\nAbility to input large amounts of data accurately and in a timely manner\nAbility to detect and resolve technology-related problems on Windows, ChromeOS, and MacOS operating systems\nAbility to install, diagnose, and perform repairs on computers and peripherals\nPossess strong verbal, written, organizational, and interpersonal skills\nAbility to establish and maintain harmonious working relationships, demonstrating tact, diplomacy, and patience, with those contacted in the course of work\n

Experience:

\n1 year of work experience in technical support position (preferred)\n

Major Responsibilities and Duties:

\nHelp Desk Support\n1. Receive support tickets and work cooperatively to assist end-users such as staff, parents/legal guardians, or students to resolve problems related to district software and hardware.\n2. Communicate with software and hardware vendors to resolve end-user problems.\n3. Communicate professionally with staff, parents/legal guardians, students, other technicians and administrators to detect and resolve end-user problems via helpdesk, phone, or email.\nInstallation\n4. Install, relocate, and upgrade computers and peripherals.\n5. Install network cabling and assist with troubleshooting networking equipment.\n6. Install and configure software as needed.\nTechnical Support\n7. Install, relocate, and upgrade computers and peripherals.\n8. Install network cabling and assist with troubleshooting networking equipment.\n9. Install and configure software as needed.\n10. Assign priority to and process technology-related work orders. Evaluate and recommend technology-related repairs and costs.\n11. Analyze and identify trends in the help desk system and submit reports to administration accordingly.\n12. Assist with the organization and distribution of technology-based material for classroom use.\nEquipment Repair and Maintenance\n13. Diagnose and repair network connectivity and hardware issues, including printers, telephony, and computing equipment\n14. Diagnose and repair equipment, including printers, Chromebooks, laptops, tablets, and desktops.\n15. Assist with servicing physical security and communications equipment.\n16. Maintain and create technical documentation as required.\n17. Maintain accurate records of time and materials required to perform repairs and service.\n18. Maintain accurate inventory of all computing and presentation equipment on the campus and rectify/update on a regular schedule.\n19. Assist with setup of Audio and Video equipment in large space venues as needed.\n20. Provide Technical support for school events as scheduled by the campus or other departments.\n21. Configure and adjust bell schedule for campuses and adjust schedule when necessary.\n22. Maintain accurate records of time and materials required to perform repairs and service.\nOther\n23. Comply with policies established by federal and state law, State Board of Education rule, and local board policy.\n24. Follow district safety protocols and emergency procedures.\n25. Assist with on-boarding and training new personnel.\n

Supervisory Responsibilities:

\nNone.\n

Equipment Used:

\nHand tools and test instruments for electronic repairs. Additional equipment may include, but is not limited to personal computers, and peripherals.\n

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Hand tools and test instruments for repairs on standard office equipment including computers and peripherals, and printers\n

Posture:

Climbing, kneeling/squatting, bending/stooping, pushing/pulling, and twisting\n

Motion:

Frequent walking, grasping/squeezing, wrist flexion/extension\n

Lifting:

Frequent light lifting and carrying (under 15 pounds); may require heavy lifting (45 pounds or more)\n

Environment:

Occasional prolonged and irregular hours may be required\n

Mental Demands:

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