Level 2 IT Technician (Advanced Support / Escalation)

Level 2 IT Technician (Advanced Support / Escalation) Flexnet Networks, LLC - 4.0 Midland, TX Job Details Full-time $65,000 - $85,000 a year 6 days ago Benefits Health insurance Dental insurance 401(k) Professional development assistance Opportunities for advancement Qualifications Network troubleshooting Azure Technical documentation Mid-level Windows VLAN Firewall Cloud-based systems IT support Azure AD Mentoring Network routing Systems & applications support Root cause analysis Associate's degree Escalation handling Active Directory Intune Microsoft 365 proficiency Full Job Description Take the Next Step in Your IT Career We are seeking a skilled Level 2 Technician who is ready to take ownership of more complex technical challenges and play a key role in supporting both clients and internal team members. This position is well-suited for someone who is confident in their technical abilities, enjoys problem-solving, and is ready to mentor others. Compensation $65,000 - $85,000 base salary Performance incentives and advancement opportunities Key Responsibilities Resolve escalated technical issues across systems, networks, and cloud environments Perform in-depth troubleshooting and root cause analysis Support and guide Level 1 technicians Assist with projects such as deployments, migrations, and security implementations Maintain high-quality documentation and system standards Communicate effectively with both clients and internal teams Technical Qualifications Strong experience with: Windows systems and advanced troubleshooting Microsoft 365 administration Networking fundamentals (firewalls, VLANs, routing concepts) Ability to work independently and manage complex issues Preferred experience with: Microsoft Intune Microsoft Defender Azure Active Directory NinjaRMM What Success Looks Like Complex issues are resolved thoroughly and efficiently Clear communication and documentation are maintained Level 1 technicians are supported and developed You contribute to improving overall service quality and standards Growth Path Senior Technician / Systems Engineer Project and infrastructure leadership roles

Pay:

$65,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Professional development assistance

Education:

Associate (Preferred)

Experience:

IT support: 3 years (Required)

License/Certification:

Microsoft Certifications (Preferred)

Work Location:

In person