Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the " MSP-501 Award from Channel Futures "? Then you may be one of us. We want you to come and join our team! If you are a skilled Support Analyst with great customer service, we have a spot for you. You would be responsible for providing technical assistance for our clients; support related to computer systems, hardware, or software - but it's all about the people you would be helping. If providing the white glove quality service with excellent customer service while also gaining knowledge of all things IT related is something you thrive on, this is the role for you. You'll respond to support queries, run diagnostic programs, isolate problems, and determine and implement solutions. This position is on-site at the office in San Antonio, TX and may be able to go on-site to support the clients in the San Antonio area as needed. Travel mileage is reimbursed. This is

AN ENTRY LEVEL

position. Summary of duties and responsibilities (not comprehensive of all tasks): 1. Provide End User support 2. Respond to tech inquiries via our ticketing system, email, over the phone, or in person 3. Able to create procedures, documentation, and reports 4. Function as first level support--help with troubleshooting hardware and software 5. Follow up with customers to ensure satisfactory service 6. Willing to work after hours when needed 7. Candidate should have experience in IT support, must be able to work well under pressure, independently, and have excellent verbal and written communication skills. What you need to succeed (minimum qualifications):

• Experience and/or fundamentals with Microsoft 365, Microsoft desktop and server systems, MS Exchange, Active Directory, InTune, Azure, and Terminal servers.
• Networking - TCP/IP, DNS, DHCP, Routing, VLAN, IPSEC and SSL VPN, Firewalls and Wireless networks.
• Experience in troubleshooting technical issues. What will give you a competitive edge (preferred qualifications):
• Certifications or experience with products from Microsoft, CompTIA A+, CompTIA Network+.
• Tech savvy, with experience working in a tech-related field.
• Knowledge working for an MSP with remote monitoring and management tools.
• Familiar with setting up VMware Virtual infrastructure. Hyper-V an advantage. Physical Requirements for you to be able to do the work:
• Stand/sit/walk for extended periods of time.
• Ability to lift/push/pull 40 lbs.

If you want to work for a company that offers great benefits, good work/life balance and many opportunities to develop and grow Velonex is a good company to join. Velonex Technologies fosters an environment that is both challenging and rewarding - fast-paced fun environment with a talented team of smart people who care. Velonex strives to create an atmosphere of teamwork that allows for personal growth and development with a history of great retention and advancement opportunities. We deliver technical excellence manifested in the high quality, reliability, and manageability of client networks.

• EEO Statement
• Velonex Technologies is an equal opportunity employer. Our Core Values are who we are and in everything we do - does this sound like you?
• We serve others
• We are committed to continuous improvement
• We are learners & sharers of knowledge
• We strive for excellence
• We do everything with honesty and integrity

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person