A Network or Systems Support Specialist evaluates, troubleshoots, and maintains computer and network systems at a business or organization. May work as part of an information technology department.
Spring, TX 77389 Raise is currently hiring a contract team member on behalf of our client. They're expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Overview The eDiscovery Technician will support IT data collection activities by performing device queries, remote diagnostics, and data collection using approved enterprise tools. This role requires strong analytical abilities, excellent communication skills, and the capacity to collaborate across technical, business, and global support teams. The ideal candidate is detail oriented, highly organized, and proactive about identifying process efficiencies. This is a contractor role requiring flexibility, technical aptitude, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Soft Skills Strong problem-solving abilities, including identifying alternative data collection methods when standard approaches are unavailable. Excellent collaboration and teamwork, with a strong work ethic and ability to partner effectively across technical and business teams. Clear and proactive communication skills, including the ability to articulate ideas, raise risks or blockers, and provide status updates to team members, stakeholders, and technical support groups. Flexibility to work outside normal business hours as needed to collaborate with global/international support teams (CES and PAA). Ability to multitask effectively in a fast-paced environment. Fast learner who is detail oriented, organized, and capable of handling multiple priorities simultaneously. Proactive mindset, with the confidence to suggest process improvements and efficiencies. Technical Skills Experience with Microsoft Entra Admin Center (formerly Azure AD) and the ability to query cloud management repositories for device related information. Foundational knowledge of network connectivity protocols, diagnostic tools, and troubleshooting methodologies.
Preferred / Plus
Skills PowerShell proficiency, including: Permission and access management Disk operations (encryption, scanning, error handling) Robocopy usage General disk and storage management Remote access and endpoint support tools, such as BeyondTrust and Nexthink. Experience with FTK (Forensic Toolkit) for eDiscovery data collection. Experience using ServiceNow ITSM, including request management workflows and ticket handling. Looking for meaningful work? We can help Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we're a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/ In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com #USENSF26
