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MR
Medical Recruitment Strategies
Senior IS Technician
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Job Description
Job Summary We are seeking an experienced IT Field Support Technician to provide technical support across retail store locations throughout Utah. This is a field-based position requiring daily travel between multiple locations using a personal vehicle. The technician will respond to service calls, install and repair computer and printer hardware, perform preventative maintenance, and provide technical support at retail locations. Some assignments may require travel outside the primary service areas and extended drive times. Responsibilities Travel to retail locations throughout the Ogden, Salt Lake City, and Provo areas. Respond to IT service calls and troubleshoot hardware issues. Install, replace, configure, and repair computer and printer hardware. Perform annual preventative maintenance on IT equipment. Support PCs, printers, networking equipment, cabling, and related technology. Assist with device imaging and basic system configuration. Complete required service documentation and paperwork. Provide excellent customer service to store employees and management. Work independently while following direction from a permanent IT field support employee. Lift and transport equipment weighing up to 75 lbs. Participate in an after-hours on-call rotation for store issues, including nights, weekends, and holidays. Maintain flexibility to support changing service schedules and travel requirement Qualifications 2-5 years of IT work experience , preferably in hardware/field support. Previous hands-on hardware repair experience. Experience supporting PCs, printers, networking equipment, and cabling. Experience with device imaging and basic configuration. Proficiency with Microsoft Office , including Outlook and Excel. High School Diploma or GED required. Valid driver's license. Reliable personal transportation. Ability to travel between multiple retail locations daily. Ability to work independently and manage service assignments. Ability to lift up to 75 lbs. Strong customer service and communication skills. Ability to work flexible hours, including nights, weekends, and holidays when required. #