NOC Technicians Xeroadss Pvt Ltd Hill AFB, UT Job Details Contract $31 - $45 an hour 11 hours ago Qualifications Implementing network security protocols GPO Incident report management Equipment troubleshooting Secret Clearance Windows Computer hardware Customer relationship management (CRM) systems (technically supported) Customer support ticket management Networking equipment (troubleshooting support) macOS Network infrastructure management Active Directory management Ticketing system technical support Mobile devices Full Job Description Overview Candidates Must Have the

Following:

Active Secret Clearance Active CompTIA Security+ (Sec+) Certification or equivalent IAT Level II Certification Join our dynamic Network Operations Center (NOC) team as a NOC Technician and become a vital part of maintaining seamless IT infrastructure operations. In this role, you will monitor, troubleshoot, and support complex network systems to ensure optimal performance and security. Your proactive approach and technical expertise will help keep our digital environment running smoothly, providing reliable connectivity and support to users across various platforms. This is an exciting opportunity for motivated IT professionals eager to develop their skills in a fast-paced, tech-driven environment. Responsibilities Monitor network performance and system health using help desk systems and network management tools such as BMC Remedy, SolarWinds, or similar platforms. Respond promptly to technical support requests related to hardware, software, network issues, and connectivity problems. Troubleshoot equipment issues including routers, switches, firewalls (e.g., Meraki), VPNs, and other network devices to resolve outages or degraded performance. Manage customer support tickets efficiently by documenting incidents, tracking resolutions, and communicating updates clearly to end-users. Perform routine maintenance on IT infrastructure components such as servers (Windows Server, Linux), Active Directory management, DNS configuration, TCP/IP settings, GPO policies, and LAN/WAN configurations. Assist with desktop support tasks for Windows and macOS operating systems on various devices including mobile devices. Collaborate with team members to analyze network issues using analysis skills and implement solutions that improve overall system reliability. Requirements Proven experience supporting IT infrastructure with a focus on computer networking, hardware support, and software troubleshooting. Strong knowledge of operating systems including Windows (supporting Windows Server environments), macOS, and Linux. Familiarity with network troubleshooting protocols such as

TCP/IP, DNS

management, VPN setup, firewall configuration (e.g., Meraki), and LAN/WAN architecture. Experience using help desk systems like BMC Remedy or similar ticket management tools for issue tracking and resolution. Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Ability to analyze complex problems quickly and implement effective solutions under pressure. Knowledge of Active Directory management, GPO policies, DHCP configuration, and computer management practices. Relevant certifications such as CompTIA Network+, Cisco CCNA or equivalent are preferred but not required. A proactive attitude with a passion for learning new technologies in a fast-evolving IT landscape. Embark on a rewarding career supporting cutting-edge networks and infrastructure! We are committed to fostering an inclusive environment where your technical skills grow alongside your professional development. Join us in ensuring the stability and security of vital digital operations—your expertise will make a real difference every day!

Pay:

$31.00 - $45.00 per hour Application Question(s): Do you have Active Secret Clearance? Do you have CompTIA Security+ (Sec+) Certification ? Are you okay to work on W2 ?

Security clearance:

Secret (Required)

Work Location:

In person