Information Technology Technician

Information Technology Technician Pleasant Grove, UT Job Details Part-time From $18 an hour 2 days ago Qualifications Authentication Google Workspace Customer communication Network troubleshooting Wireless networking IT asset management Technical documentation IT system monitoring Equipment installation iOS Equipment troubleshooting Printer (troubleshooting support) System maintenance High school diploma or GED Computer hardware Hardware support Customer support ticket management macOS Equipment inventory management Communication skills Entry level 802.11 (Wi-Fi)

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Part-Time IT Technician Position Summary Lincoln Academy is seeking a Part-Time IT Technician to support daily technology operations and assist with ticket resolution, device support, and infrastructure maintenance. This position is being added to strengthen IT capacity, reduce backlog, and allow the IT Systems Administrator to focus on larger strategic initiatives, long-term projects, and system improvements. As a growing school community, additional IT support is necessary to ensure consistent, responsive service while continuing to enhance our technology systems and infrastructure. Work Schedule 20 hours per week from hire date through June 30, 2026 28-32 hours per week beginning July 1, 2026 Schedule coordinated to support school needs, including flexibility during peak implementation periods Position Purpose This role provides hands-on technical support for staff and students, manages ticket response, assists with hardware and software troubleshooting, and supports network and system maintenance. By addressing daily technical needs, this position enables the IT Systems Administrator to dedicate uninterrupted time to infrastructure upgrades, documentation, training resources, and long-term technology initiatives. Essential Duties & Responsibilities Daily Technical Support Respond to and resolve help desk tickets in a timely manner Troubleshoot hardware, software, and connectivity issues Support classroom technology, printers, projectors, and staff devices Assist with device setup, configuration, and deployment Systems & Infrastructure Support Assist with network monitoring and routine systems checks Support Wi-Fi access and device connectivity Help maintain inventory of hardware and technology assets Assist with ID badge printer setup and device relocation projects Project & Implementation Support Support teacher and student device refresh cycles Assist with technology installations (e.g., digital signage/advertising TVs) Contribute to system testing and infrastructure improvements Assist in documentation of IT processes and knowledge base materials Summer & Off-Hours Support Provide technology support typically covered by seasonal IT help Assist with summer device preparation and classroom setup Qualifications Required High school diploma or equivalent Basic knowledge of computer hardware, networking, and troubleshooting Strong problem-solving skills and ability to work independently Excellent customer service and communication skills Ability to manage multiple tasks in a school environment Able to lift up to 75lbs Ability to comfortably stand or sit at desk for long periods of time Preferred Experience in K-12 IT support Familiarity with Google Workspace Admin Troubleshooting experience for Mac OS, Chrome OS and IOS devices Basic networking knowledge (Wi-Fi, access points, user authentication) Experience with device deployment and inventory systems Salary Starting rate is $18/hr