Why You Want to

Work Here:

Join a growing Network Operations Center team and play a critical role in ensuring smooth, uninterrupted operations. This is an excellent opportunity for someone passionate about technology, eager to learn, and looking to grow their career in network engineering and IT support. You'll gain hands-on experience, work across a variety of systems, and contribute to maintaining 24/7 operational excellence.

Responsibilities:

Provide Tier 1 Help Desk support by analyzing and resolving technical problems related to hardware, software, networking, systems access, and telecommunications. Monitor network management systems and helpdesk channels (phones, email, web chat) to ensure prompt issue resolution. Maintain high levels of customer service, professionalism, and timeliness while interfacing with internal and external users. Communicate effectively with customers, colleagues, and senior personnel to explain solutions and guide users step-by-step. Diagnose problems, determine severity and complexity, and escalate to Tier II or appropriate specialists when necessary. Document all service requests, actions taken, and status updates accurately within enterprise ticketing systems. Contribute to maintaining 24/7 operational coverage, including nights, weekends, and holidays, as part of a shift rotation.

Requirements:

High School diploma required; Bachelor's degree in Engineering, Computer Science, Information Technology, or related field preferred. 1+ years of experience with networking, operating systems, and IT support preferred (computer hardware, software, and networking applications). Foundational knowledge of networking fundamentals (OSI Model, TCP/IP, DNS, DHCP). Strong interest in network engineering and commitment to continuous learning. Ability to obtain a security clearance. Must pass background check and drug screening. Strong organizational skills with the ability to manage multiple tasks. Excellent oral and written communication skills to explain technical concepts clearly. Experience with enterprise ticketing and monitoring tools (ServiceNow, SolarWinds) preferred, but not required.

Shift Schedules:

Night Shift:

10:00 PM - 8:00 AM Rotating 10-hour shifts (4-3-3-4 same shift rotation) #

NOTGA Job Type:

Full-time Pay:

$65,944.86 - $75,740.05 per year

Benefits:

Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Paid time off Professional development assistance Referral program Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Computer networking: 1 year (Preferred) Operating systems: 1 year (Preferred) Computer software: 1 year (Preferred) Ability to

Commute:

Reston, VA 20191 (Preferred)

Work Location:

In person