Summary:

Join the

WINNING TEAM

at

BRIGHTSTAR!

BRIGHTSTAR is seeking a Computer Operator in the area of Richmond, VA. This position requires you be flexible with shift as it is a 24/7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry level position responsible for general technical support of the data systems for lottery sale systems. This position is NOT a remote opportunity so the candidate should be local to the data center site. Candidates should also be flexible to work a day shift or night shift position. Data Center shifts are 12 hours, with 3 or 4 days per week.

Key Responsibilities:

Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices. Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision. Monitors logical security through use of established tools and procedures. Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision. Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed. Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines. Submits recommendations to create and/or maintain operational procedures and checklists. Adheres to service level agreements by following established SLA performance requirements Adheres to IT best practices by following established IT best practice performance and audit Supports local testing policies and procedures Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others. Assists in providing informal coaching and mentoring to junior level operators.

Qualifications & Experience:

High School diploma or equivalent required IT, technical, or related college degree or certifications are preferred 1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions Basic experience in Microsoft Office (Outlook, Teams, Word, Excel) Technical knowledge and skills required Must be able to monitor and troubleshoot multiple technologies

Working Conditions:

This position requires flexibility with shift scheduling in a 24/7 data center environment. Shifts are 12 hours, with 3 or 4 days per week. This is not a remote opportunity.

YOUR BRIGHTSTAR BENEFITS

We believe great work deserves great rewards. Here's a glimpse of the benefits that help our team shine (all benefits mentioned are subject to policy and eligibility requirements) : Medical benefits on day one of being a Brightstar employee 12 paid holidays plus two floating holidays per year Three weeks of paid vacation per year, prorated in the first year 401K with employer match and 100% vested on day one Company-paid parental leave, life insurance, short-term disability, and long-term disability Gym membership reimbursement, free identity theft protection, and tuition reimbursement Success Profile Leading Complexity Leading People Leading the

Business Leading Self Pay:

From $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person