Find & Apply For Network / Systems Support Specialist Jobs in Richmond, Virginia

Level 1 IT Technician TeamLogic IT Richmond Richmond, VA Job Details Full-time $45,760 - $58,240 a year 21 hours ago Benefits Paid time off Opportunities for advancement Qualifications Desktop computer repair Computer science Network hardware support Technical support via phone Computer Science Phone communication Security risk assessment investigation Client inquiry handling Peripheral setup Hardware maintenance Software installation User training (technical support) Analysis skills Bachelor's degree Internal employee customer service Computer hardware Desktop (troubleshooting support) Computer management Hardware configuration Customer support ticket management Network performance optimization Desktop administration Bachelor's degree in computer science Enhancing network security measures Communication skills Peripheral hardware support Entry level Ticketing system technical support Office equipment system installation Teaching technology use

Full Job Description Benefits:

Opportunity for advancement Paid time off Training & development Benefits/Perks Competitive Compensation Flexible Scheduling Career Growth Opportunities Job Summary We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Maintain computer hardware in working order Set up employee workstations (computers, printers, routers, etc) Install and configure software Train colleagues in best practices in technology and how to use software and equipment Assess security risks and ensure the security of networks and computer systems Maintain optimized local network Maintain the service desk ticket queue, ensuring tickets are accurately documented, prioritized appropriately, and addressed within established service level goals Answer and respond to help desk phone calls in a professional and courteous manner, accurately documenting issues, setting client expectations, and ensuring requests are routed or resolved efficiently Qualifications A bachelor's degree in Computer Science or a related field is preferred Previous experience as an IT Technician or an IT Certification is preferred Strong troubleshooting and analytical skills Ability to work well as part of a team Strong written and verbal communication skills Understanding of data privacy and security TeamLogic IT Richmond is committed to hiring and developing talented individuals based on qualifications, performance, and business needs.