Network Support Technician - Industrial Networking Ovation Workplace Services - 3.6 Richmond, VA Job Details Full-time $22 - $25 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Performance monitoring Telecommunications network performance monitoring Cable testers Technical documentation Incident report management Incident management software Fiber optic network Equipment troubleshooting Manufacturing facility experience VLAN Firewall IT monitoring tools Customer support ticket management Help desk systems L2 switch Problem management Network routing Network monitoring tools Industrial networks Factory experience Optical Time-Domain Reflectometer (OTDR)

Full Job Description Job Description:

Network Support Technician -

Industrial Networking Work Environment:

Manufacturing Plant /

Onsite Support Job Type:

Full-Time Job Summary We are seeking a Network Support Technician to support and troubleshoot network infrastructure within a manufacturing plant environment. The ideal candidate will have hands-on knowledge of network switches, basic routing, VLANs, enterprise network connectivity, and fiber-optic troubleshooting. The role involves supporting network-connected industrial devices, identifying connectivity issues, monitoring network performance, and ensuring reliable communication across the plant network. Key Responsibilities Provide onsite network support for manufacturing plant infrastructure and operational technology (OT) networks. Configure, monitor, and troubleshoot Layer 2 and Layer 3 switches and basic routing configurations. Support VLAN configuration, access and trunk ports, Spanning Tree Protocol (STP), and EtherChannel. Troubleshoot Ethernet connectivity, MAC address learning, IP addressing, subnetting, and network communication issues. Perform fiber-optic cable troubleshooting using Optical Time-Domain Reflectometer (OTDR) testing and other appropriate diagnostic tools. Identify and resolve fiber connectivity issues, signal loss, cable breaks, and network link failures. Troubleshoot end-to-end network connectivity between switches, routers, network devices, and connected manufacturing equipment. Monitor network performance, investigate high CPU utilization on network devices, and identify potential software, configuration, or traffic-related issues. Use IT Service Management (ITSM) ticketing systems and network monitoring tools to track incidents, document findings, and resolve network issues. Assist with network incident management, root cause analysis, escalation, and preventive maintenance. Understand enterprise network architecture, including switches, routers, firewalls, access points, servers, and connected endpoint devices. Maintain network documentation, including High-Level Design (HLD), Low-Level Design (LLD), network diagrams, configurations, and troubleshooting procedures. Coordinate with IT infrastructure teams, plant operations, and other technical teams to maintain network availability. Required Technical Skills Basic routing and switching concepts. Layer 2 and Layer 3 switches. VLANs, access ports, and trunk ports. MAC address tables and switch forwarding behavior. Spanning Tree Protocol (STP) and EtherChannel. IP addressing, subnetting, default gateways, and basic routing protocols. Fiber-optic connectivity and OTDR testing fundamentals. Ethernet cabling and end-to-end network troubleshooting. Network device CPU utilization and performance troubleshooting. ITSM tools and network monitoring applications. Understanding of enterprise network architecture and HLD/LLD documentation. Preferred Qualifications Experience supporting networks in manufacturing, industrial, warehouse, or plant environments. Familiarity with Operational Technology (OT) networks and industrial network-connected devices. Experience with network monitoring, incident management, and ticketing systems. Ability to diagnose network connectivity issues independently and document troubleshooting steps. Strong communication, analytical, and problem-solving skills.

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Basic routing and switching concepts.: 3 years (Required) VLANs, access ports, and trunk ports.: 3 years (Required) Spanning Tree Protocol (STP) and EtherChannel.: 3 years (Required) Ethernet cabling and end-to-end network troubleshooting.: 3 years (Required) Layer 2 and Layer 3 switches.: 3 years (Required) MAC address tables and switch forwarding behavior: 3 years (Required) ITSM, monitoring tools,

HLD and LLD:

3 years (Preferred)

Work Location:

In person