Technical Support Technician

Company:

E-commerce Industry Job Title :

Technical Support Technician /

Operations Employment Type:

Contract (6+ Months)

Location :

Sterling, VA•20166 (Onsite•4 Days/Week)

Shift :

Night Shift•9:30 PM to 7:30

AM Schedule Options:

Sunday-Wednesday or Wednesday-Saturday Pay:

$20•25/hr Key Responsibilities Provide technical support to end users via phone, email, and in-person requests Identify, troubleshoot, and resolve hardware, software, and connectivity issues Document, track, and monitor incidents to ensure timely resolution Support data center operations, including validation of network links and connections Execute workflows to ensure systems and infrastructure are functioning correctly Collaborate closely with networking and infrastructure teams Assist in new data center build activities and rack handoff processes Follow established procedures and guidelines under supervision Required Qualifications 1-3 years of experience in technical support, IT support, or related field Experience with break-fix, driver repairs, and basic troubleshooting Familiarity with computer hardware and components Basic networking knowledge, including: DHCP and Static IP configurations Fiber types (Single-mode / Multi-mode) Server connectivity checks At least 1 year of experience working in a data center environment Ability to lift up to 40 lbs Strong communication and problem-solving skills Preferred Qualifications CompTIA A+ Certification CompTIA Network+ Certification CompTIA Server+ Certification The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually•as applicable.