Technology Support Technician

Technology Support Technician Port Angeles, WA Job Details $35.16 - $37.97 an hour 2 days ago Qualifications Google Workspace Network troubleshooting Computer Science GPO Customer service Engineering Software implementation Equipment troubleshooting Mid-level Windows Software installation System maintenance Analysis skills VoIP Bachelor's degree Cloud-based systems Computer hardware Hardware support Organizational skills Trade school Telecommunication Productivity software 4 years Equipment inventory management Bachelor's degree in computer science Communication skills Stakeholder relationship building Active Directory management Full Job Description

TECH SUPPORT TECHNICIAN DESCRIPTION

Provides technical support for users of the district's computer and VoIP phone systems, supporting general education classrooms while prioritizing Career and Technical Education (CTE) programs, labs, and instructional equipment when competing demands arise. This position is responsible for first-level help desk support for hardware, software, and instructional technology across the organization. The role requires flexibility in work assignments and scheduling, and the ability to manage a wide range of support tasks in both classroom and lab-based environments.  Presentation equipment (Projectors, document cameras, and sound systems).  Software installation, configuration, updating, and removal on district-owned computers and instructional devices.  Support and maintenance of approved instructional and productivity software.  Microsoft Windows, Office and Microsoft Office 365 Cloud Based Apps and Services.  Google Chrome, Chromebooks, and Google G-Suite.  Disk imaging solutions.  Print services and managing desktop printers.  Common network communication troubleshooting methods.  Network wiring standards.  Microsoft server administration.  Microsoft Active Directory and Group Policy.  Cisco IOS, Cisco Call Manager, and Unity voicemail. This position requires excellent written and verbal communication skills, strong organizational skills, the ability to prioritize workload, work independently as well as within a team environment, customer service oriented, good interpersonal skills, and the ability to maintain the integrity of confidential information.

ESSENTIAL FUNCTIONS

 Deploys, troubleshoots and maintains Personal Computer (PC) software and hardware ensuring proper network connectivity.  Upgrades and maintains classroom presentation equipment.  Manages LAN access, installs standalone and network software, repairs improperly installed software and hardware.  Maintains inventory of all hardware and software.  Maintains strong analytical and troubleshooting skills in all areas of hardware, software and communications.  Recommends specifications, standards, and requirements for hardware and/or software purchase and design to ensure optimum system and end-user performance.  Helps in the creation and maintenance of user accounts.

SPECIFIC QUALIFICATIONS A BA

in Computer Science/Engineering, or four-plus years of previous work experience in desktop support and network administration, or graduation from an accredited computer technical school. Experience in a K-12 setting, and three to five years of help desk experience preferred. Candidates must possess outstanding customer service skills, a positive attitude, ability to sustain a positive work environment under duress, as well as an ability to establish positive working relationships with administrators, certificated and classified staff, clients, students and co-workers. Interested applicants may apply by visiting our website (www.portangelesschools.org). Wages - 35.16 - 37.97 DOE Port Angeles School District is an Equal Opportunity Employer Port Angeles School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:

Title IX Coordinators, Civil Rights Compliance Coordinators:

Scott Harker, 216 East Fourth St. Port Angeles, WA 98362, (360) 457-8575, , for Section 504/ADA Coordinator, Michaela Clancy, 216 East Fourth St. Port Angeles, WA 98362, (360) 457-8575, . The Port Angeles School District will also take steps to assure that national origin persons who lack English language skills can participate in all education programs, services and activities. For information regarding translation services or transitional bilingual education programs, contact the Deputy Associate Superintendent located at 905 West 9th Street, Port Angeles, WA 98363, 360- 457-8575.