Job Summary:

The IT Operations Intern is responsible for supporting the IT Operations department, primarily working with the Desktop Support team under the Senior IT Technical Support Manager. The role involves a variety of tasks, including installing, troubleshooting, and repairing computer hardware and software, assisting with network gear and physical security systems, and supporting Cellcom's Summer Celebration Events by managing IT equipment. Interns will gain hands-on experience with multiple IT teams, making it an excellent opportunity for students pursuing an IT degree who have experience working in LAN/WAN environments and basic software installation skills.

Responsibilities & Duties:

Install, troubleshoot, repair, and dispose of computer hardware and software. Assist in replacing network gear, wiring, and physical security systems like cameras and card access systems. Support the set up, maintenance, and take down of IT equipment for Cellcom's Summer Celebration Events. Provide customer service by resolving help desk requests and keeping users informed of progress. Train users on technology best practices and perform additional related duties as assigned. Other duties as assigned

Requirements:

High school diploma or equivalent; pursuing an Associate's or Bachelor's degree in an IT-related field. Practical experience working in a LAN/WAN environment is desirable. Experience installing and removing software on desktop or laptop computers. Must be 18 years or older with a valid driver's license and a good driving record. Strong customer service skills with the ability to handle complaints and troubleshoot IT issues. This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations. To view our competitive benefits, click here!

Joining Nsight:

Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan's Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.