Sr. Enrollment & Billing Product Owner

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The Sr. Product Owner partners with the Enrollment & Billing Department to deliver technology and process capabilities that support CMS-driven requirements, operational excellence, and improved compliance oversight. Serving as the voice of the business within an Agile team, the Product Owner aligns stakeholders on outcomes, translates needs into clear and actionable features and user stories, and owns prioritization of the team's backlog to maximize value delivered. This role operates within a Scaled Agile Framework (SAFe) Agile Release Train (ART) and collaborates closely with Product Management, Scrum Masters, architects, and delivery teams to plan, execute, and continuously improve solutions.

You Will Product Strategy & Outcomes:

Partner with Enrollment & Billing leadership and Product Management to shape the product vision, define desired outcomes, and translate CMS-driven requirements and operational priorities into a clear, value-focused roadmap for the team.

Backlog Ownership & Prioritization:

Own and manage the team backlog, ensuring features and user stories are well-defined, appropriately sized, and prioritized to maximize value. Define clear acceptance criteria and ensure shared understanding of what "done" means.

Stakeholder Partnership:

Serve as the primary liaison between business stakeholders and the Agile team; elicit needs, reconcile competing priorities, and communicate decisions, scope, and tradeoffs to ensure alignment on goals and delivery expectations.

Requirements & Solution Definition:

Translate business processes and regulatory needs into epics/features/stories and support documentation (e.g., workflows, functional requirements). Collaborate with architects, analysts, and vendors to clarify scope and drive a shared solution approach.

Sprint Execution Support:

Participate in Agile ceremonies (refinement, planning, daily coordination as needed, review, and retrospective). Answer questions quickly, refine stories as learning evolves, and remove ambiguity so the team can deliver predictably.

Acceptance, UAT & Readiness:

Lead business acceptance by defining acceptance criteria, coordinating UAT with business partners and vendors, and verifying delivered functionality meets regulatory, quality, and operational requirements prior to release.

Compliance & Governance:

Ensure backlog and delivered capabilities support state and federal requirements (including CMS) and internal controls; partner with compliance, operations, and technology teams to address gaps and support audits and oversight needs.

Value & Performance Measurement:

Define and monitor key metrics (e.g., accuracy, cycle time, compliance outcomes, member/provider impacts). Use data and stakeholder feedback to inform prioritization and continuous improvement.

SAFe PI Planning & ART Alignment:

Participate in PI planning to define and prioritize features/enablers, align sprint goals to ART objectives, and coordinate dependencies across teams. Communicate progress and outcomes during PI and sprint reviews.

Change Management & Enablement:

Partner with operations, training, and support teams to ensure successful adoption of new capabilities, including communications, job aids, process updates, and post-release stabilization. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's Degree or equivalent experience 3-5 years of proven experience as a Product Owner in a Scaled Agile Framework (SAFe) environment. 4-6 years of related experience in analytics and/or healthcare administration; 2-3 years of leadership experience; performs work under minimal supervision. Demonstrated subject matter knowledge, preferably in Enrollment & Billing and/or regulated healthcare operations. Proven experience leading discovery through delivery of strategic capabilities, including business process analysis/redesign and successful adoption of new tools and workflows. Experience partnering across functions to manage risks, resolve issues, and coordinate dependencies impacting delivery outcomes. Experience facilitating complex decision making among multiple executive stakeholders with different interests and priorities. Foundational understanding in at least one or more of the following: health plan functional areas; government programs (e.g., Medicare, Medicaid, Duals); governance infrastructure & delivery. What's in it for you?

Base Pay Range:

$125,400

• $181,419

Annually Work Mode:

Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, plus 1 additional floating holiday Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-AC1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Become part of a mission-driven team that makes a difference in the lives of seniors every day. SCAN has a long history of finding and investing in ways to meet seniors' needs. This focus is what attracts employees to SCAN. For each and every one of us, the SCAN mission is personal. Keeping Seniors Healthy and Independent is both our mission and our passion. That same commitment carries over to our employees. We provide the training, tools and support necessary to do your work. We reward effort and celebrate success. SCAN both develops and attracts people who are leading experts in their respective fields. If the SCAN mission is one you believe in too, we invite you to explore the career opportunities at SCAN. Why consider a career at SCAN?

• A competitive compensation and benefits program;
• An annual employee bonus program;
• Generous paid-time-off (PTO);
• Eleven paid holidays per year;
• Excellent Retirement Savings program;
• A work-life balance; and
• An opportunity to become part of a team that makes a difference to our members and our community every day!