at Citizens in Newark, Delaware, United States Job Description Description Experience Owner I - Consumer Credit Card Work Authorization This role is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without sponsorship now or in the future. Description At Citizens, we're building customer-centric experiences that drive engagement, growth, and long-term relationships. As an Experience Owner I within our Consumer Credit Card organization, you will help shape and deliver innovative products, capabilities, and experiences that support our strategic growth objectives. This role is ideal for a product professional who combines a passion for creating exceptional customer experiences with the technical acumen required to drive end-to-end delivery across complex, cross-functional environments. You will partner closely with business, technology, analytics, operations, and external vendor teams to translate strategic goals into product roadmaps, actionable requirements, and measurable outcomes. What You'll Do

+ Partner with business and technology leaders to define and execute product roadmaps that support Consumer Credit Card growth and customer engagement strategies.

+ Translate business objectives into prioritized product backlogs, detailed requirements, user stories, and acceptance criteria.

+ Collaborate with agile teams to deliver high-quality solutions that improve customer experiences and business outcomes.

+ Analyze product, customer, and operational data to inform roadmap priorities, measure success, and identify opportunities for optimization.

+ Communicate product vision, priorities, progress, and tradeoffs to stakeholders across multiple levels of the organization.

+ Drive alignment across business, technology, analytics, operations, risk, and vendor partners.

+ Gather and incorporate market, customer, and competitive insights into product strategy and solution design.

+ Lead product reviews, demonstrations, backlog refinement activities, and roadmap discussions.

+ Support continuous improvement efforts through customer-centric design, process optimization, and digital innovation.

+ Promote a collaborative team culture that encourages innovation, accountability, and thought leadership. Ideal Candidate We're looking for someone who is passionate about building customer-oriented solutions while bringing the technical knowledge and business acumen needed to deliver impactful products.

Successful candidates will:

+ Be highly collaborat To view full details and how to apply, please login or create a Job Seeker account