Experience Owner II Power-4 3480

Jobs › Holliston, MA › Experience Owner II Power-4 3480 Power-4 Career Services Experience Owner II Power-4 3480

Holliston, MA Apply Description:

In this role, you\'ll define the vision and roadmap for conversational banking experiences and customer financial insights, ensuring our chatbot becomes a trusted digital companion that helps customers make smarter money decisions. You\'ll partner across design, data, engineering, and business teams to deliver conversational experiences that are seamless, compliant, and impactful. What you\'ll do: Work alongside our other chatbot EOs to own the strategy, roadmap and backlog for initiatives pertaining to our chatbot, with a focus on building advanced capabilities to service our customers end to end. Translate customer and business needs into clear priorities, epics, and user stories that drive measurable outcomes. Partner with cross-functional teams to design, build, and launch digital features that simplify decisions and deepen engagement. Use data and analytics to measure performance, monitor adoption, and identify opportunities for continuous improvement. Champion a customer-first approach, ensuring experiences are intuitive, valuable, and aligned with our digital strategy. Coordinate with other experience owners across chatbot product teams, ensuring alignment on overall product vision.

What were looking for:

5+ years of product management experience, ideally with digital products in banking, fintech, contact center or AI/chatbot solutions. Proven ability to define product vision, build strategic roadmaps, and deliver customer-centric digital experiences. Strong skills in translating complex business and data needs into actionable product requirements. Proven success in launching AI-driven features that personalize user experiences and drive engagement. Familiarity with agile delivery practices and tools like Jira, Confluence and SharePoint. Experience in integrating financial data into customer-facing tools is highly desirable. Effective communication skills, both written and verbal to facilitate collaboration across multiple teams. Experience working with compliance, legal, and risk teams to ensure responsible use of financial data in customer experiences. (desired but not required) Strong analytical mindset with the ability to make data-driven decisions Experience defining, monitoring and reporting on KPIs and OKRs Pay range: \$59-\$63/hr 3480 Power-4 is an equal opportunity employer and prohibits discrimination against any employee or applicant on the basis of race, color, religion, sex, sexual orientation, pregnancy or maternity, gender identity, citizenship, genetic information, national origin, ancestry, disability status, veteran status, age, marital status or any other status protect. For further information please visit the Equal Employment Opportunity Commission website EEO is the Law Poster (https://www.eeoc.gov/sites/default/files/migrated files/employers/poster screen reader optimized.pdf) , EEO is the Law Poster-Supplement (https://www.eeoc.gov/sites/default/files/migrated files/employers/eeoc gina_supplement.pdf) Active Filters Experience Owner II Power-4 3480 Holliston, MA Clear All Apply