Must Have Technical/Functional Skills:

Digital communication and conversation experience: Two way digital communication, Real time communication, Asynchronous conversation, Virtual agent interaction, contextual assistance and seamless human hand off

P&C and Billing Experience:

Good implementation knowledge in P&C lines of business like personal auto, workmen compensation with strong hands on billing products/modules Customer and member experience: Customer journey design, UX, Digital Experience, Co browsing, Member channel experience, Self service and tell me once experiences Context and interaction management: Real time context transfer, Unified interaction history, Saving/retrieving previous interactions, continuity across channels, and contextual information transfer

Identity, Access and Security:

IAM, Authorization, Delegated access, Operator models, Security, Privacy and compliance API, Integration and workflow engineering: API and Integration skills, Member/account integrations, Workflow orchestration, System to system communication and self service enablement Web, Mobile and cloud technology: Web and mobile product knowledge, cloud architecture awareness, AWS knowledge and digital channel technologies Insurance digital sales and servicing: Digital quoting, quote management, quote to bind process, account/member servicing, Virtual agent to professional hand off and end to end digital transaction journeys Roles & Responsibilities Proven ability to handle the role of development product owner engaging multiple stakeholders from business, sponsor, team, program and solution streams Exposed to tools like JIRA and Kanban etc., Versatile in managing product backlogs and prioritization of user stories etc., Managing the life cycle of product backlogs and activities during pre inception, during and post inception phases of program increment planning Hands in demonstration of the completed user stories with different stakeholders like business, other cross team etc., and managing the acceptance criteria and sign off etc. Salary - $75,000 to $120,000