ServiceNow Business Analyst / Scrum Master - ITSM, HRSD & CSM#26-40248

$16.90-$60.71 per hour

Atlanta, CA

Onsite

Job Description

Our Client, an IT Services and Consultant company, is looking for a ServiceNow Business Analyst / Scrum Master - ITSM, HRSD & CSM for their Atlanta, GA location.

Responsibilities:

Elicit, document, and validate business and functional requirements for ServiceNow initiatives across modules (ITSM, HRSD, SPM, CSM, etc.)

Facilitate workshops, interviews, and JAD sessions with stakeholders at all levels

Translate business needs into user stories, use cases, process flows, and acceptance criteria

Serve as the primary liaison between business stakeholders and the ServiceNow development/configuration team

Conduct current-state process analysis and recommend future-state improvements leveraging platform capabilities

Manage the product backlog, prioritize features, and support sprint planning in an Agile environment

Partner with platform architects and developers to ensure solutions are scalable and align with ServiceNow best practices

Support UAT by defining test scenarios, coordinating testing, and tracking defects to resolution

Develop training materials and support change management activities at go-live

Produce clear documentation including BRDs, solution design documents, and process maps

Requirements:

4-8 years of experience as a Business Analyst, with at least 3 years working directly with the ServiceNow platform

Strong understanding of ServiceNow's data model, workflows, and core modules

Proficiency in requirements management tools (Jira, Azure DevOps, or similar)

Experience working in Agile/Scrum delivery models

Demonstrated ability to facilitate workshops and influence without direct authority

Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences