Job Description Facilitate Agile ceremonies: standups, sprint planning, backlog refinement, reviews, retrospectives Support Scrum teams delivering data & analytics initiatives (data pipelines, reporting, AI/ML) Remove blockers and manage cross-team dependencies Track sprint progress (velocity, burndown, KPIs) and report updates Partner with product owners, engineers, and stakeholders on priorities and delivery Identify risks/bottlenecks and drive resolution Coach teams on Agile best practices and continuous improvement Ensure clear communication between technical teams and business stakeholders Will also work iwht the below: Agile Scrum Methodology Azure DevOps Sprint Planning & Execution PI Planning (Program Increment Planning) Agile Metrics & Reporting Stakeholder Management Risk & Dependency Management ServiceNow ITSM Incident Management Problem Management Change Management Knowledge Management Service Catalog We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 3+ years of IT Service Management experience. Hands-on experience with ServiceNow ITSM platform. Incident/Change Manager 3+ years of Scrum Master experience in Agile environments. Experience facilitating PI Planning events and Agile Release Train activities. Strong experience managing Azure DevOps boards and Agile delivery metrics. Manufacturing or industrial environment experience SAFe / Scrum certifications (CSM, PSM) Experience supporting multiple teams or programs