Founding Solutions Architect

Founding Solutions Architect at Pivotal Partners Founding Solutions Architect at Pivotal Partners in Burlingame, California Posted in about 5 hours ago.

Type:

full-time

Job Description:

Pivotal Partners is exclusively partnered with a Series A ($40M) a16z & YC-backed AI DevOps platform scaling rapidly across enterprise and high-growth tech. With Customer Success at the core of the GTM strategy, this Post-Sales Solutions Architect role is critical to retention, expansion, and long-term customer value. You'll work directly with C-level stakeholders to help shape one of the most forward-thinking CS and post-sales motions in modern software. The customer base has grown to 1,400+ customers, including Vercel, HubSpot, Coinbase, Anthropic, Loveable, Perplexity, PayPal, and Cursor.

Location:

San Francisco (Bay Area)

Comp:

$100k-$190k base + bonus

Role:

Post-Sales Solutions Architect As a Founding Post-Sales Solutions Architect, you will own the technical success and long-term adoption of enterprise customers. This is a highly strategic, customer-facing role focused on architecture, workflows, and deep product usage rather than day-to-day support. You'll partner closely with Customer Success, Product, and Engineering to ensure customers are deployed correctly, realising value quickly, and scaling usage over time.

Responsibilities:

Own the technical relationship for a portfolio of enterprise customers post-sale Lead architecture reviews, implementations, and technical onboarding Act as a trusted advisor to senior engineers, architects, and executives Drive deep product adoption across teams and use cases Identify expansion opportunities through usage, workflows, and new capabilities Translate customer feedback into actionable product and engineering insights Help define and scale post-sales technical best practices as the function grows

Requirements:

Experience in a post-sales, customer-facing technical role (Solutions Architect, Forward-Deployed Engineer, Technical CS, or similar) Strong ability to communicate complex technical concepts to both technical and non-technical stakeholders Solid understanding of web fundamentals (HTML, CSS, JavaScript) and Git Comfortable with APIs, developer workflows, and modern DevOps tooling Experience with developer platforms, API products, or AI/ML-powered workflows Thrives in early-stage, fast-moving environments with limited structure