Microsoft 365 - Exchange Online

Microsoft 365•Exchange Online (Torrance, CA, 90504) | 05/11/2026 Easy Apply

Job Code :

JPC•68533 Job Description

Position:

Microsoft 365•Exchange Online

Location:

Torrance, CA Fulltime $135K Per annum including QPLC(Quarterly Performance Linked Compensation)

Job Description:

Proactive in direct client communication and capable of managing customers effectively with an onsite presence. Manage Microsoft 365 environment at

L2, L3, L4

level and must know exchange servers and their roles Working Experience in the mail flow in detail for Exchange/O365 hybrid environment Working Experience of different type of connectors available in exchange/ Microsoft 365 Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory Good understanding of SSO with M365, including ADFS Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity, Address service availability issues within the organizational span of control Manage services using the supplier, and the client implemented ITIL processes and practices To adhere to quality standards, regulatory requirements and company policies To provide support for on-call escalations and doing incident & problem management To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives To participate or contribute to the business in the creation of proposals to drive Service improvement plans. ================================================W2============================================================================= We have an immediate opportunity for a Microsoft 365 and Exchange Online professional with strong expertise in managing enterprise-level M365 environments across L2, L3, and L4 support. Skilled in handling Exchange Server architecture, hybrid Exchange/O365 mail flow, connectors, mail hygiene solutions, Exchange Edge Server, and Active Directory integration. Proficient in configuring and troubleshooting email security technologies including SPF, DKIM, DMARC, anti-spam solutions, mail archiving, and client connectivity issues across Outlook, OWA, and Microsoft Teams. Hands-on experience with SSO implementation using ADFS and ensuring high availability and seamless communication services within organizational environments. Demonstrated ability to manage customer interactions proactively with strong onsite support capabilities while adhering to ITIL processes, quality standards, and SLA commitments. Experienced in incident, problem, and escalation management with a focus on achieving high CSAT through first-call resolution and reduced reopen cases. Adept at knowledge management, mentoring junior analysts, conducting technical trainings and interviews, and contributing to service improvement initiatives and business proposals. Strong problem-solving, communication, and stakeholder management skills with the ability to independently resolve complex technical issues in fast-paced enterprise environments. For immediate consideration please contact: Nathan Technical Recruiter PRIMUS Global Services Inc.

Direct:

972-798-2669