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Google

Customer Solutions Engineer

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What they do

A Solutions Engineer develops network technology solutions to address software or hardware problems and address the needs of users and customers. Consults with customers to identify business and technical needs; works with software engineers to develop structural solutions; assists with solving technical issues that arise in implementing technology tools or solutions developed for customers.

$130,987 / year median in Colorado

+14% projected growth

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Job Description

Applicants in
San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. The application window will be open until at least September 15, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Note:
By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Boulder, CO, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; New York, NY, USA .
Minimum qualifications:
Bachelor's degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). Experience troubleshooting technical issues for internal/external partners or customers. Experience working with database technologies (e.g., SQL, NoSQL).
Preferred qualifications:
Master's degree in Engineering, Computer Science, Business, or a related field. Experience in an investigative role such as business intelligence, data analytics, or statistics. Experience using Machine Learning and building solutions. Experience with Agile development methodologies. Experience with business process automation or process improvement methodologies. Proven ability managing and delivering complex technical projects and coordinating cross-functional project members; excellent relationship building, collaboration, consultation, and influencing skills. About the job gTech's Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities. The gTech Shopping Tools and Engineering team develops and maintains essential infrastructure and tools used by gUP Shopping to support products like Google Business Profiles and Google Merchant Center. Our team builds and maintains tools, data, and infrastructure used to improve Merchant self-service, team and agent productivity, and insights so gUP Shopping is able to achieve its cost, compliance, and Merchant experience goals. We work with teams across Google, including Shopping Engineering, Product, gUP, and gTech Ads, to advocate on behalf of our merchants and our support teams for a better, more streamlined support experience. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US:
$127000 - $182000 (USD) + 15% bonus target + equity + benefits Learn more about benefits at Google. Responsibilities Work with clients to understand their objectives and challenges, identify technical gaps, and surface opportunities for solution reuse or innovations. Design and implement solutions that meet client needs and are compliant with data and legal policies. Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.