Job Description Help for Job Description. Opens a new window. Overview Design, develop, and deliver technical solutions utilizing the automation tool PEGA for Branch Operations that align with complex business requirements. Lead technical discovery efforts by partnering with stakeholders to translate functional needs into workflow-driven PEGA application enhancements. Utilize advanced knowledge of the organization's technology infrastructure and specific software applications to guide Branch Operations department through the implementation of enterprise-wide technology changes. Manage existing applications and automations by monitoring system performances and resolve high-priority production issues. Serve as a senior technical advisor and mentor to junior developers. Responsibilities Translate business requirements (e.g., needs, objectives, functions, features, input and output) into delivered technical solutions utilizing the automation tool PEGA Diagnose and resolve complex production issues through advanced troubleshooting, root cause analysis, and data-driven problem solving Partner with project teams to plan, coordinate and roll out software changeelease to Controlled Testing and Production; obtain required approvals and transition project to production Collaborate daily with all BACE team members to ensure alignment of priorities, solution design, and delivery timelines Provide follow-up to monitor the progress of planned improvement project implementations to ensure timely action, support and achievement of expected benefits Collaborate with governance team DPA, the business units Branch Operations, and other ETS partners in problem resolution efforts Work in partnership with key business stakeholders in the development and delivery of technical solutions Promote transparency of work through consistent updates, knowledge sharing, and active participation in Agile ceremonies and technical discussions Utilize Navy Federal approved software development tools and software applications to design, develop, implement and maintain low code or no code business solutions that align with business initiatives and corporate strategies Create and maintain accurate, detailed and consistent documentation thru all phases of the Systems Development Life-Cycle Contribute knowledge management articles for created solutions to designated Center of Excellence enterprise asset management repository Continuously evaluate existing PEGA applications to identify opportunities for optimization, scalability, and improved user experience. Interpret results of analysis; present technical solution recommendations, alternatives and implications Apply and communicate changes and new trends in systems/technology Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Identify and communicate key responsibilities and practices, evaluate results, and provide leadership and guidance to ensure successful implementation of business unit projects Perform annual recertification on Navy Federal standards as they relate to the platform Develop, recommend and document adjustments to workflow to streamline processes Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives; present conclusions and recommendations to management Develop and oversee project plans and roadmaps that outline preventative and corrective actions necessary to remediate control deficiencies, maximize ...For full information see follow application link. Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability